Growth-Focused Customer Success Strategist

Hearst Magazines; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Dynamic environment

Comprehensive training

Uncapped commissions

Join Hearst Newspapers website

Job summary

Hearst Austin Media Group invites a Customer Success Strategist to strengthen relationships and maximize value across digital and print campaigns. You will partner with the Austin American-Statesman and sales teams to deliver tailored advertising solutions and achieve retention and revenue goals.

You will analyze KPIs, manage campaigns, and provide strategic recommendations, leveraging our extensive audience reach and cross-channel expertise to drive client success.

Qualifications

• 2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals.
• Superior presentation, interpersonal, and communication skills.
• Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred).

Responsibilities

• Customer Experience: Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
• Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
• Pipeline Management: Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.
• Product Expertise: Become an expert on our digital and print products/services.
• Client Interaction: Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.
• Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Collaboration: Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Implementation: Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
• Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.
• Advertising Solutions: Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.

Skills

Presentation skills

Interpersonal skills

Communication skills

Google Analytics

Excel

Salesforce

Education

BA/BS degree in Advertising, Marketing, or Communications

Tools

Google Analytics

Excel

Salesforce

Word

Job description

Hearst Austin Media Group invites a Customer Success Strategist to strengthen relationships and maximize value across digital and print campaigns. You will partner with the Austin American-Statesman and sales teams to deliver tailored advertising solutions and achieve retention and revenue goals.

You will analyze KPIs, manage campaigns, and provide strategic recommendations, leveraging our extensive audience reach and cross-channel expertise to drive client success.