Director, Onboarding & Customer Growth

Justworks, Inc.; New York (NY); Sur place; USD 166 000 - 214 000; Plein temps

Résumé du poste

Justworks, Inc. in New York City seeks a Director of Onboarding to lead the Customer Onboarding function within the Customer Success Organization. You will oversee a 40+ person team to ensure new customers are set up for live use, driving adoption, value, and revenue expansion.

You will build a best-in-class onboarding organization through collaboration with customers and internal partners, mentoring managers and aligning with company goals. Strong leadership and SaaS expertise are required.

Qualifications

• 10+ years of professional experience in customer success or related field.
• 6+ years of people management overseeing 40+ employees.
• Experience leading a management team of managers.
• Track record of adoption and revenue expansion.
• Experience working with complex SaaS products.
• Ability to design scalable onboarding and implementation delivery.
• Strong collaboration with cross-functional partners.
• Data-driven mindset to inform decisions.

Responsabilités

• Lead and mentor the Onboarding team, setting strategy and OKRs; hire, train and develop a world-class team.
• Drive customer lifetime value by optimizing onboarding journey and delivering value.
• Deploy programs to drive early adoption and business value.
• Co-create and execute onboarding journey strategy with Growth, Product, and Marketing.
• Collaborate with cross-functional peers to ensure team has what it needs for success.
• Represent the voice of the customer and align internal stakeholders to a customer-centric mindset.
• Partner with Sales and Revenue leadership to identify expansion opportunities during onboarding.
• Demonstrate professionalism and compassion when working with employees and customers.
• Perform other duties as needed for department and organization.

Connaissances

10+ years exp

People management

Leadership experience

Revenue expansion

Complex SaaS products

Onboarding delivery

Customer advocacy

Data-driven decisions

SaaS experience

Description du poste

Justworks, Inc. in New York City seeks a Director of Onboarding to lead the Customer Onboarding function within the Customer Success Organization. You will oversee a 40+ person team to ensure new customers are set up for live use, driving adoption, value, and revenue expansion.

You will build a best-in-class onboarding organization through collaboration with customers and internal partners, mentoring managers and aligning with company goals. Strong leadership and SaaS expertise are required.