Director of Customer Success & Growth (Named Accounts)

Justworks; New York (NY); A distancia; USD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid volunteer work

Paid parental leave

Work from home opportunities

Medical, dental, and vision insurance

Headspace and wellness stipends

Equity

Learning & development opportunities

Apprenticeship program

Descripción de la vacante

Justworks is seeking a Director, Customer Success to join the leadership team and guide the 60+ person CS organization, driving customer value and revenue growth across named accounts. You will mentor CSMs, set strategic OKRs, and partner with Growth & Retention to ensure outcomes.

You will collaborate with customers and internal teams to scale service delivery, promote a customer-centric mindset, and drive long-term retention and expansion.

Formación

• Minimum of 10 years of professional experience in customer success or related fields.
• Minimum of 6 years of people management leading large teams (60+ employees) in fast-paced environments.
• Experience in tech/SaaS is a plus.
• Ability to architect delivery models aligned with customer segments.

Responsabilidades

• Lead and mentor a 60+ person Customer Success organization, setting strategy and OKRs.
• Own revenue targets and develop a customer-led revenue generation strategy.
• Partner with key stakeholders and customers to ensure value realization and ongoing retention.
• Represent the voice of the customer and promote a customer-centric mindset.
• Collaborate with account development to engage existing customers and drive growth.

Conocimientos

Consultative selling

Solution oriented

Curious mindset

Adaptability

Accountability

Data-driven decisions

People management

Relationship building

Stakeholder collaboration

Leadership in CS

Herramientas

CRM systems

Descripción del empleo

Justworks is seeking a Director, Customer Success to join the leadership team and guide the 60+ person CS organization, driving customer value and revenue growth across named accounts. You will mentor CSMs, set strategic OKRs, and partner with Growth & Retention to ensure outcomes.

You will collaborate with customers and internal teams to scale service delivery, promote a customer-centric mindset, and drive long-term retention and expansion.