Growth-Focused Customer Success Manager

Datadog; Massachusetts; Hybrid; USD 89,000 - 118,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

Mentor program

Career development

Stock equity

Global benefits

Job summary

Datadog is seeking a Customer Success Manager in the United States who will drive onboarding, strengthen relationships, and identify opportunities for up-sell and cross-sell. You will advocate for customers internally and ensure a positive experience.

You will partner with sales, monitor usage, and collaborate with Support, Product, Finance and Legal to remove blockers and promote product adoption. The role emphasizes clear communication, relationship-building, and a proactive approach to

Qualifications

• 5–7 years of experience in a customer account facing role.
• Strong communicator with attention to detail.
• Ability to drive growth through up-selling and cross-selling.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Skills

Relationship building

Customer-facing

Negotiation

Communication skills

Job description

Datadog is seeking a Customer Success Manager in the United States who will drive onboarding, strengthen relationships, and identify opportunities for up-sell and cross-sell. You will advocate for customers internally and ensure a positive experience.

You will partner with sales, monitor usage, and collaborate with Support, Product, Finance and Legal to remove blockers and promote product adoption. The role emphasizes clear communication, relationship-building, and a proactive approach to