Growth-Focused Customer Solutions Leader

Atlas Copco; Auburn Hills (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Atlas Copco is seeking a Customer Solutions Manager to lead the customer solutions team from end to end, including proposal development, project management, and spare parts. You will mentor staff, align initiatives with strategic goals, and drive accountability for timelines, budgets, and statements of work.

You will foster a culture of growth, transparency, and proactive communication while partnering with the Global Projects Team to deliver exceptional customer experiences.

Qualifications

• Strategic thinker with strong execution discipline.
• Effective people leader and team builder.
• Data-driven decision-maker with strong analytical capability.
• Change management and organizational alignment.
• Excellent problem-solving and conflict-resolution abilities.
• Able to influence across functions and at all levels of the organization.
• Growth mindset leadership skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced, dynamic environment with tight deadlines.
• Mechanical aptitude and solid math skills.
• Exceptional client interaction skills, both written and verbal, with the ability to build positive relationships, even when delivering difficult updates.
• Ability to read and interpret mechanical documents and drawings.
• Proficiency in computer software at an intermediate level.
• Domestic and international travel required

Responsibilities

• Lead with a growth mindset and develop the customer solutions team from end to end.
• Mentor and coach team members; manage proposal, project management, and spare parts.
• Align team initiatives with strategic goals and drive accountability for timelines and budgets.
• Collaborate with ACN management and Business Lines to ensure priority alignment.
• Drive performance metrics and budget alignment within proposals and projects.
• Conduct post-shipment reviews monthly to pursue continuous improvement.
• Minimize warranty costs and unproductive labor.
• Provide feedback to internal teams for product or process improvement.
• Promote collaboration and knowledge sharing within the Global Projects Team.
• Establish and run departmental training programs and growth opportunities.
• Travel domestically and internationally as required.

Skills

Strategic thinker

People leadership

Data-driven

Change management

Problem solving

Influence

Growth mindset

Attention to detail

Mechanical aptitude

Client interaction

Reading drawings

Software proficiency

Travel flexibility

Job description

Atlas Copco is seeking a Customer Solutions Manager to lead the customer solutions team from end to end, including proposal development, project management, and spare parts. You will mentor staff, align initiatives with strategic goals, and drive accountability for timelines, budgets, and statements of work.

You will foster a culture of growth, transparency, and proactive communication while partnering with the Global Projects Team to deliver exceptional customer experiences.