Growth-Focused Customer Experience & Inside Sales Pro

Midland Plastics, Inc.; New Berlin (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Disability

401(k) with Company Match

Voluntary Benefit Plans

Job summary

Midland Plastics, Inc. is seeking a Customer Experience Representative in New Berlin, WI to serve as the primary contact for customers across service, inside sales, and order entry.

You will support distribution sales growth, manage quotes and product availability, and coordinate with production and shipping to ensure on-time delivery. You will engage in outbound outreach, nurture relationships, and identify cross-selling opportunities while maintaining accurate records and delivering

Qualifications

• 2+ years in customer service, inside sales, or order processing.
• Experience in manufacturing or distribution preferred.
• Strong communication and relationship-building skills.
• Attention to detail and accuracy in data entry.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with ERP/CRM systems and MS Office.

Responsibilities

• Support growth of Midland Plastics’ distribution sales and development of new accounts.
• Engage in outbound sales activities to generate new business.
• Grow distribution and single-solution manufacturing through pipeline development.
• Respond to quotes, pricing, and product availability.
• Coordinate with sales and operations to meet delivery expectations.
• Follow up on quotes and opportunities to increase revenue.
• Identify cross-selling and upselling opportunities with current products.
• Serve as primary contact for customers with timely, professional communication.
• Enter and manage orders accurately in internal systems.
• Coordinate with production, inventory, and shipping for on-time delivery.
• Maintain documentation of customer transactions.
• Support process improvements to enhance efficiency and satisfaction.

Skills

Customer service

Inside sales

Order processing

Education

Associate’s or Bachelor’s degree in Business, Sales, or related field

Tools

ERP/CRM systems

Microsoft Office

Job description

Midland Plastics, Inc. is seeking a Customer Experience Representative in New Berlin, WI to serve as the primary contact for customers across service, inside sales, and order entry.

You will support distribution sales growth, manage quotes and product availability, and coordinate with production and shipping to ensure on-time delivery. You will engage in outbound outreach, nurture relationships, and identify cross-selling opportunities while maintaining accurate records and delivering