Growth-Focused Customer Analytics Analyst

Upbound Group; Draper (UT); On-site; USD 70,000 - 110,000; Full time

Job summary

Upbound Group is seeking an Analyst — Customer Performance Analytics in Draper, UT to support data-driven decisions across RAC, Acima and Brigit. You will transform customer data into actionable insights, develop dashboards, and partner with Growth and BU leaders to inform strategy and optimize the customer journey.

You will leverage SQL, Snowflake, Power BI, and other tools to deliver executive-ready narratives, drive governance, and contribute to scalable analytics across the Growth

Qualifications

• Bachelor’s degree in a quantitative field and/or 2+ years of analytics experience.
• Creative problem solver who takes initiative. Strong requirements gathering, solutions design, development, quality assurance, business acumen
• Demonstrated ability to translate data into actionable insights
• Demonstrated ability to create compelling visualizations and storytelling with data via PowerPoint or other deliverable mediums
• 2+ years’ experience in data analytics, coding languages as well as other data wrangling tools (Snowflake experience preferred, SQL, Alteryx, AWS) Very strong SQL coding skills required
• Demonstrated ability to leverage data visualization tools (PowerBI, Tableau, Sigma would be a plus)
• Demonstrated ability to take initiative and ownership to move projects forward
• Exceptional presentation skills, both verbal and written – ability to present to senior leadership teams
• Team-oriented mindset with the ability to give direction and collaborate across various internal teams
• Ability to manage time effectively and balance multiple tasks

Responsibilities

• Analysis: Partner with Growth org to provide actionable insights using multiple datasets; own analysis execution with guidance; use SQL, SAS, Python; produce visuals and tell the story.
• Strategy: Develop strategic recommendations for Product & Partner orgs to make data-driven decisions; identify trends and opportunities.
• Day to Day Responsibilities
• Customer Performance Insight Generation
• Translate complex datasets into meaningful insights and recommendations for stakeholders
• Produce executive-ready presentations and narratives for informed decisions
• Use data storytelling and visualization to influence audiences
• Partner with Growth Pod teams and BU/Marketing leaders to deliver data stories
• Strategic Analysis Mindset
• Develop expertise in customer journey data, transaction data, clickstream, CRM, and enterprise datasets to identify opportunities
• Align analytics priorities with business objectives and growth opportunities
• Operational Excellence & Governance
• Improve standards for analytics, data quality, documentation, validation, prioritization and project management
• Full Funnel Analytics & Reporting Excellence
• Support evolution of recurring reporting, dashboards and self-service analytics with Power BI/Sigma, SQL, Snowflake
• Strategic business partnership
• Identify customer trends and translate insights into strategic recommendations

Skills

Analytical thinking

Data storytelling

Communication

Presentation skills

Initiative

Team collaboration

Problem solving

Education

Bachelor's degree in a quantitative field

2+ years analytics experience

Tools

SQL

Snowflake

Alteryx

AWS

Power BI

Tableau

Sigma

Python

Job description

Upbound Group is seeking an Analyst — Customer Performance Analytics in Draper, UT to support data-driven decisions across RAC, Acima and Brigit. You will transform customer data into actionable insights, develop dashboards, and partner with Growth and BU leaders to inform strategy and optimize the customer journey.

You will leverage SQL, Snowflake, Power BI, and other tools to deliver executive-ready narratives, drive governance, and contribute to scalable analytics across the Growth