Strategic CSM for Growth & Retention (Hybrid)

TechnoMile; McLean (VA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

TechnoMile is seeking a Customer Success Manager to own a dedicated portfolio on the SIMS suite for industrial and personnel security. You will build and maintain relationships with TechnoMile customers, acting as an escalation point and driving adoption and retention.

You will manage onboarding, adoption, renewal, and coordinate with support and product teams to pursue upsells and ensure customers realize value. Tysons Corner hybrid work options are available.

Qualifications

• 5+ years in Customer Success Manager roles in B2B or SaaS.
• Experience managing ARR around $100K+ per portfolio.
• Strong customer-centric approach with proven retention and growth.
• Experience engaging with C-level executives and managing renewals.

Responsibilities

• Manage relationships for a portfolio of accounts and projects.
• Own onboarding, adoption, and renewal for SIMS customers.
• Meet retention goals with high account retention.
• PM for major deployments and upsells to existing customers.
• Build trusted relationships with key decision makers and power users.
• Act as POC for technical inquiries and coordinate with support/product teams.
• Understand client needs to drive adoption of TechnoMile.
• Identify risks and develop retention/growth plans.
• Maintain knowledge of products and future releases.

Skills

Customer Success

Account management

Cross-functional collaboration

Executive communication

Customer retention & growth

Tools

Dynamics 365 (CE/F&O)

Power Platform

Job description

TechnoMile is seeking a Customer Success Manager to own a dedicated portfolio on the SIMS suite for industrial and personnel security. You will build and maintain relationships with TechnoMile customers, acting as an escalation point and driving adoption and retention.

You will manage onboarding, adoption, renewal, and coordinate with support and product teams to pursue upsells and ensure customers realize value. Tysons Corner hybrid work options are available.