Growth-Focused CRM & Retention Specialist

IPSY; Santa Monica (CA); Remote; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan with company match

Paid Time Off

Work from home flexibility

Free IPSY Extra subscription

Learning & development programs

Job summary

IPSY is looking for a CRM Specialist, Retention in Santa Monica, California. In this role, you'll execute and support retention programs that directly impact member engagement and revenue. You'll manage key projects across upgrades, loyalty campaigns, and operational workflows, ensuring a smooth execution that enhances subscription value.

The ideal candidate has 3-6 years of relevant marketing experience, preferably in a DTC or subscription context, and a Bachelor’s degree. You’ll benefit from a competitive salary, great health benefits, and work-from-home flexibility.

Qualifications

• 3–6 years of experience in marketing, focusing on lifecycle, CRM, or eCommerce.
• Experience at a DTC or subscription company preferred.
• Hands-on experience with loyalty or retention programs preferred.

Responsibilities

• Execute retention programs and manage deliverables from brief to launch.
• Plan loyalty promotions and reduce churn through campaigns.
• Monitor program performance and provide analysis with recommendations.

Skills

Project management

Analytical skills

CRM platforms knowledge

Excel proficiency

Clear communication

Education

Bachelor's degree

Tools

CRM/ESP platforms (Iterable, Braze, SFMC)

Analytics tools (Amplitude, Sigma, Tableau)

Job description

IPSY is looking for a CRM Specialist, Retention in Santa Monica, California. In this role, you'll execute and support retention programs that directly impact member engagement and revenue. You'll manage key projects across upgrades, loyalty campaigns, and operational workflows, ensuring a smooth execution that enhances subscription value.

The ideal candidate has 3-6 years of relevant marketing experience, preferably in a DTC or subscription context, and a Bachelor’s degree. You’ll benefit from a competitive salary, great health benefits, and work-from-home flexibility.