Growth-Focused Branch Leader, WA West Market

JPMorgan Chase & Co.; University Place (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in University Place, WA. The role partners with the Branch Manager to create a welcoming environment, assist clients with transactions, and drive operational excellence.

You will guide lobby flow, promote self-service options, and ensure compliance across branch activities. The ideal candidate has 1+ years in retail banking, a high school diploma or equivalent, and the ability to work weekends/evenings.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong adherence to policies, procedures and regulatory requirements.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients on entry, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication to understand and help their needs.
• Lead branch operations, including cash devices like cash vault and ATM, and ensure policy compliance.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Promote self-service options to simplify banking for clients.
• Support branch operations, including loss control, compliance and audits.

Skills

Detail-oriented

Leadership

Relationship building

Regulatory awareness

Customer education

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in University Place, WA. The role partners with the Branch Manager to create a welcoming environment, assist clients with transactions, and drive operational excellence.

You will guide lobby flow, promote self-service options, and ensure compliance across branch activities. The ideal candidate has 1+ years in retail banking, a high school diploma or equivalent, and the ability to work weekends/evenings.