Growth-Focused Assistant Site Manager - Car Wash Lead

Express Wash Concepts LLC; Rochester Hills (MI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Paid vacation

Company-provided uniforms

Educational reimbursement

Diverse discount programs

Career growth

Job summary

Express Wash Concepts LLC is hiring an Assistant Site Manager at our Rochester Hills location. The role focuses on assisting the site manager to ensure smooth daily operations, driving customer service excellence, and presenting monthly unlimited wash packages to boost sales.

You will also supervise team members, manage scheduling, and monitor store KPIs. You’ll lead by example, support recruiting and training, and maintain quality controls while following safety procedures.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to coach, mentor, and train.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities.

Skills

Leadership

Customer service

IT proficiency

POS systems

Microsoft Office

Verbal communication

Education

High school diploma

Associates or Bachelor's preferred

Tools

POS systems

Microsoft Office

Job description

Express Wash Concepts LLC is hiring an Assistant Site Manager at our Rochester Hills location. The role focuses on assisting the site manager to ensure smooth daily operations, driving customer service excellence, and presenting monthly unlimited wash packages to boost sales.

You will also supervise team members, manage scheduling, and monitor store KPIs. You’ll lead by example, support recruiting and training, and maintain quality controls while following safety procedures.