Assistant Site Manager II - Clean Express Auto Wash

Express Wash Concepts LLC; City of Auburn (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Company-Paid Life

Disability

Accident

Hospital Indemnity

Employee Assistance Program

401k with up to 4% company match

Ongoing training and professional dev.

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts LLC is hiring to maintain daily on-site operations at our Rochester Hills location. The role emphasizes leadership, customer service, and hands-on management of staff, scheduling, and cash controls to meet sales goals.

Ideal candidates have strong IT skills, experience with POS systems, and a willingness to work weekends while pursuing professional growth and advancement within our growing express wash network.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

Skills

Leadership experience

Customer service

POS systems

Microsoft Office

IT proficiency

Flexibility hours

De-escalation

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Job description

Location: 10 E Auburn Rd, Rochester Hills, Michigan, 48307 Job Description: Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance.

Why You’ll Love Working Here

• Medical
• Vision
• Dental
• Company-Paid Life
• Disability
• Accident
• Hospital Indemnity
• Employee Assistance Program
• Secure future: 401k with up to 4% company match
• Recognition programs Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Educational reimbursement
• Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

What You’ll Need to Shine

High school diploma or equivalent required; associate or bachelor’s degree preferred. Minimum of 1 year of leadership experience. At least 2 years of customer service experience, including de-escalation tactics. Basic IT and computer proficiency, including POS systems and Microsoft Office. Ability to work flexible hours, including weekends. Strong verbal communication skills to effectively engage with customers. Capability to provide and follow clear directions. Ability to close the site at least two nights per week and open as needed. Ability to coach, mentor, and train.

Work Environment and Physical Demands

Present professional image according to appearance guidelines. Required to stand and move throughout the site for the entire shift. Ability to work on your feet for an entire shift in a fast-paced environment. Ability to work outside in all weather conditions. Ability to lift 25lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Founded in 2018, Express Wash Concepts is one of the nation’s fastest-growing express tunnel car wash operators and the parent company of five award-winning brands.

With 130+ locations across six states — and more opening every month — we’ve earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years.