Account Manager: Growth & White-Glove Service Pro

Rent-A-Center; Bridgeport (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health insurance

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance across deliveries, pickups, and collections. The role emphasizes building strong customer relationships while aligning with RAC values.

This position supports sales growth by generating new rental agreements, maintaining showroom standards, and ensuring safe transport and handling of merchandise. Equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver's license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance across deliveries, pickups, and collections. The role emphasizes building strong customer relationships while aligning with RAC values.

This position supports sales growth by generating new rental agreements, maintaining showroom standards, and ensuring safe transport and handling of merchandise. Equal opportunity employer.