Growth-Focused Account Manager – Strategic Sales Path

Dekko; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Great People & Culture

Competitive Pay & Benefits

Growth Opportunities

Work That Matters

Stability with Flexibility

Job summary

Dekko seeks an Account Manager in Indiana to prepare high-potential professionals for a future career in Strategic Account Management. You will gain hands-on exposure to customer relationship management, technical sales, product applications, and business development within the commercial furniture industry.

This role partners with Engineering, Product Management, Marketing and Operations to support smaller OEM customers, identify growth opportunities, and deliver customer-focused solutions.

Qualifications

• 1–5 years of experience in sales, engineering, product management, customer service, or a manufacturing environment.
• Demonstrated interest in technical sales, strategic account management, or business development.
• Strong analytical, communication, and relationship-building skills.
• Ability to learn technical products and effectively communicate with engineering, product management, operations, and customer teams.
• Willingness to travel to customer locations, industry events, and manufacturing facilities.

Responsibilities

• Build Customer & Market Knowledge: Research existing and target customers, market segments, and emerging opportunities to support strategic account growth.
• Develop customer profiles, competitive intelligence, and market insights that help identify new business opportunities.
• Stay informed on industry trends, technologies, and manufacturing practices affecting assigned customer base.
• Build relationships with customer contacts while gaining an understanding of their business, products, and strategic priorities.
• Support Customer Growth: Direct outreach to prospective and existing customers to drive share gain.
• Execute account plans and support key customer initiatives.
• Prepare customer proposals and presentations.
• Participate in customer meetings, design reviews, and product discussions to develop commercial and technical expertise.
• Coordinate follow-up on customer inquiries, quotations, samples, and project activities to ensure timely execution.
• Collaborate with Engineering, Product Management, Marketing, and Operations to deliver customer solutions.
• Develop Commercial & Technical Expertise: Gain a strong understanding of Dekko's products, manufacturing capabilities, and value proposition.
• Gather and communicate customer feedback, technical requirements, and market intelligence to internal teams.
• Help identify opportunities for product improvements, new applications, and business growth.
• Assist in resolving customer issues by coordinating with internal resources to deliver timely solutions.

Skills

Sales experience

Engineering experience

Product management

Customer service

Manufacturing experience

Education

Bachelor’s degree

Job description

Dekko seeks an Account Manager in Indiana to prepare high-potential professionals for a future career in Strategic Account Management. You will gain hands-on exposure to customer relationship management, technical sales, product applications, and business development within the commercial furniture industry.

This role partners with Engineering, Product Management, Marketing and Operations to support smaller OEM customers, identify growth opportunities, and deliver customer-focused solutions.