Director, Strategic Accounts — Language Services Growth

3M HEALTHCARE; Dallas (TX); Hybrid; USD 99,500 - 124,000; Full time

Job summary

AMN Healthcare seeks a Director of Strategic Account Management – Language Services to lead a team of Strategic Account Managers, driving enterprise client growth and performance across complex accounts. The role blends strategic leadership with hands-on execution, focusing on retention, renewals, and revenue expansion.

The Director strengthens client engagement, expands share of wallet, and ensures language services programs deliver measurable business value while meeting performance targets.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of professional experience in account management, client management, or sales.
• 6+ years of experience in a quota-carrying or revenue growth role managing enterprise or strategic accounts.
• 4+ years of experience leading and developing individual contributor account management or sales teams.
• Experience working in healthcare services.
• Experience managing complex client relationships and executive stakeholders (VP/C-level).
• Proven ability to drive revenue retention, growth, and contract renewals.
• Experience leading client performance discussions using data (e.g., QBRs, business reviews).
• Ability to operate in a highly matrixed, fast-paced, and execution-focused environment.

Responsibilities

• Own and grow strategic client relationships, ensuring high levels of client satisfaction, retention, and revenue expansion.
• Lead Quarterly Business Reviews (QBRs), presenting performance data, insights, and growth opportunities to executive stakeholders.
• Develop and execute account growth strategies, including market penetration, share of wallet, and expansion of language services solutions.
• Build relationships with C-suite and senior client leaders, navigating complex, ambiguous situations to drive outcomes.
• Serve as an escalation point for client issues, resolving challenges and identifying growth opportunities.
• Lead, coach, and develop a team of 4–5 Strategic Account Managers / Senior Strategic Account Managers.
• Drive performance through goal setting, KPI tracking, and structured development (IDPs, performance plans, coaching).
• Upskill team members from tactical account management to more strategic, consultative client engagement.
• Conduct regular 1:1s and team meetings focused on performance, development, and client outcomes.
• Execution & Operations – Balance strategic leadership with hands-on execution in a fast-paced, high-volume environment.
• Oversee account plans and ensure consistent execution against growth, retention, and performance targets.
• Partner with cross-functional teams (Sales Operations, Finance, Legal, Client Support, Field Services) to deliver solutions and resolve issues.
• Manage pricing, contract renewals, rate adjustments, and margin considerations in partnership with internal stakeholders.
• Ensure accurate performance tracking, reporting, and financial alignment across accounts.
• Market Engagement & Travel – Travel (30–50%) to meet with clients, support team members, and engage in customer-facing activities to drive growth.
• Participate in on-site client meetings, relationship building, and business development efforts.

Skills

Strategic account mgmt

Executive relationship mgmt

Data-driven storytelling

Team leadership

Cross-functional collaboration

Pricing & contracts

QBRs & business reviews

Market growth strategies

Education

Bachelor's degree

MBA

Tools

Salesforce

Workday

Job description

AMN Healthcare seeks a Director of Strategic Account Management – Language Services to lead a team of Strategic Account Managers, driving enterprise client growth and performance across complex accounts. The role blends strategic leadership with hands-on execution, focusing on retention, renewals, and revenue expansion.

The Director strengthens client engagement, expands share of wallet, and ensures language services programs deliver measurable business value while meeting performance targets.