Field Account Manager: Client Growth & Service Leadership

CCSNM CCS Facility Services - New Mexico, Inc.

Albuquerque (NM)

On-site

USD 60,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Benefits package

Professional development

Health & wellness

Growth opportunities

Job summary

CCS Facility Services is seeking an Account Manager dedicated to delivering customer service excellence and driving business growth. You will regularly visit client sites, nurture relationships, and uphold service standards while guiding field teams to ensure consistent delivery of value.

The role emphasizes strong communication, problem-solving, and bilingual capabilities to serve a diverse client base in a dynamic environment.

Qualifications

Excellent communication and interpersonal skills to engage with clients and employees.
Strong problem-solving abilities to address issues promptly and proactively.
A passion for delivering exceptional customer service.
Proficiency in Word and Excel.
Ability to multitask effectively in a fast-paced environment.
Bilingual proficiency in Spanish is preferred.

Responsibilities

Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
Coach, guide, and develop field personnel to enhance their skills and performance.