Growth-Driven Technical Support Specialist (Cary, NC)

Energy Innovation Corp; Cary (NC); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Job summary

Two Sigma seeks a Technical Support Specialist in Cary, NC, offering $55,000–$82,000 annually. This junior role combines hands-on ownership, a collaborative team, and clear opportunities to level up while aligning with Cary living.

The position emphasizes mentorship, a comprehensive benefits suite, and a flexible schedule that fits Cary, NC residents. You’ll drive customer success and growth through proactive engagement and cross-team collaboration.

Qualifications

• Proven follow-through, measured in shipped things.
• Growth mindset that treats feedback as fuel.
• 1+ years building trust the slow, unglamorous way.
• Experience thriving in an endlessly-iterating, deadline-driven setting.
• Hands-on command of project management, with Intercom as a close second.

Responsibilities

• Drive upsell and renewal conversations with existing accounts.
• Maintain accurate records in the CRM and forecast monthly bookings.
• Push Phone Etiquette adoption so the NC team stops flying blind.
• Run point on trade shows and pop-ups throughout NC.
• Spot which Cary accounts are about to churn and win them back.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Nurture the slow sales marketing leads until timing flips in our favor.

Skills

Follow-through

Growth mindset

Trust building

Deadline-driven

Project management

Tools

Intercom

Job description

Two Sigma seeks a Technical Support Specialist in Cary, NC, offering $55,000–$82,000 annually. This junior role combines hands-on ownership, a collaborative team, and clear opportunities to level up while aligning with Cary living.

The position emphasizes mentorship, a comprehensive benefits suite, and a flexible schedule that fits Cary, NC residents. You’ll drive customer success and growth through proactive engagement and cross-team collaboration.