Growth-Driven SMB Customer Success Manager

UPS Supply Chain Solutions, Inc.; Des Moines (IA); Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

UPS Supply Chain Solutions, Inc. is seeking a Signature Customer Success Account Manager to oversee a high volume of smaller customers in the NW and Central Iowa region.

You will serve as the primary liaison, driving retention and value realization for clients using our supply chain solutions. In this role you will conduct regular check-ins, monitor health metrics, and collaborate with sales, support, and UPS operations to expand accounts through upsell and cross-sell opportunities while

Formación

• 1–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset.
• Excellent written communication skills.

Responsabilidades

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low-touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling / cross-selling opportunities to drive account growth.
• Drive product adoption and educate customers on products and services.
• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
• Monitor customer health metrics to measure satisfaction and prevent churn.
• Update CRM with retention data, planning next steps for churn prevention/growth.

Conocimientos

Account management

Customer success

SMB experience

Data-driven

Communication skills

Descripción del empleo

UPS Supply Chain Solutions, Inc. is seeking a Signature Customer Success Account Manager to oversee a high volume of smaller customers in the NW and Central Iowa region.

You will serve as the primary liaison, driving retention and value realization for clients using our supply chain solutions. In this role you will conduct regular check-ins, monitor health metrics, and collaborate with sales, support, and UPS operations to expand accounts through upsell and cross-sell opportunities while