Growth-Focused Customer Success Manager (SMB)

United Parcel Service, Inc.; United States; On-site; USD 70,000 - 123,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Signature Customer Success Supervisor based in Chatsworth, CA. This role manages a high volume of smaller customers, driving satisfaction, retention, and growth through dashboards and proactive engagement.

The supervisor collaborates with sales, support, and UPS operations to deliver supply chain solutions, improve customer value, and educate customers on products and services.

Qualifications

• 0–4 years in customer success or related roles.
• SMB account management experience is a plus.
• Strong organizational skills for multiple engagements.
• Excellent written communication abilities.

Responsibilities

• Issue Management: Serve as primary contact for assigned accounts and coordinate with sales, support, and UPS operations.
• Value Creation / Proposals: Engage customers to increase value, check in regularly, and identify upsell opportunities to drive growth.
• Territory Management: Manage a large portfolio of lower‑tier accounts with focus on efficiency and scalable processes.
• Feedback Collection: Update UPS DRIVE with retention data and plan next steps for churn prevention and growth.

Skills

Customer success

Data-driven

Organizational skills

Written communication

Job description

United Parcel Service, Inc. is seeking a Signature Customer Success Supervisor based in Chatsworth, CA. This role manages a high volume of smaller customers, driving satisfaction, retention, and growth through dashboards and proactive engagement.

The supervisor collaborates with sales, support, and UPS operations to deliver supply chain solutions, improve customer value, and educate customers on products and services.