Growth-Driven Customer Success Manager

Automated Systems Design, Inc.; North Carolina; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

100% Paid Medical and Dental

Up to dollar-for-dollar 401 (k) match

15 days of PTO in your first two years

Family 1st motto and belief

Promotions and room for growth within

Job summary

Automated Systems Design, Inc. in Hickory, NC is seeking a strategic and process-driven Customer Success Manager to guide and grow client contracts, bridging ASD's operations and client needs, ensuring high-quality service and ongoing engagement.

The role emphasizes soft skills and operational rigor, using ServiceNow for ticketing and account management, onboarding new clients, and driving revenue through contract expansions. A strong focus on collaboration and measurable performance is expected.

Qualifications

• Bachelor's degree or higher required; equivalent experience may be considered.
• Proven history of leading and growing teams.
• Proficiency with ServiceNow for ticketing and account management.
• Experience with work management: procurement, invoicing, scheduling.
• Strong ability to interpret data from dashboards and financial reports.
• Familiarity with collaboration tools (Teams, Zoom, Google Chat).

Responsibilities

• Lead full onboarding lifecycle for new clients, including setup and kickoff.
• Maintain transparent, consistent communication on project progress and timelines.
• Define service agreements, response times, and resolution processes.
• Own client issues; escalate and document actions in ServiceNow.
• Coach and mentor the team; track performance with scorecards.
• Identify opportunities to expand services and grow contracts.

Skills

Leadership

Communication

Conflict Resolution

Problem-Solving

Adaptability

Education

Bachelor's degree or higher

Equivalent education/experience considered

Tools

ServiceNow

Job description

Automated Systems Design, Inc. in Hickory, NC is seeking a strategic and process-driven Customer Success Manager to guide and grow client contracts, bridging ASD's operations and client needs, ensuring high-quality service and ongoing engagement.

The role emphasizes soft skills and operational rigor, using ServiceNow for ticketing and account management, onboarding new clients, and driving revenue through contract expansions. A strong focus on collaboration and measurable performance is expected.