Growth-Driven Customer Service Rep with Training

Joyce Emerson-Greenberg - State Farm Agent; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Joyce Emerson-Greenberg State Farm Agency is seeking a friendly and ambitious Customer Service Representative to join the team in Los Angeles. No insurance experience is required, as comprehensive training will be provided to learn the insurance side of the business.

You will build relationships, answer questions, and support service requests through phone, text, email, and in person, while maintaining accurate records and collaborating with the team to meet agency goals.

Qualifications

• No insurance experience required; training provided.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Able to learn quickly and apply new information.
• Strong communication and organizational skills.

Responsibilities

• Build relationships and provide an excellent customer experience.
• Answer customer questions and assist with service requests.
• Communicate with customers by phone, text, email, and in person.
• Follow up with customers and identify additional ways we can help.
• Maintain accurate customer records and manage multiple priorities.
• Work with the team to achieve individual and agency goals.
• Learn State Farm insurance and financial services products.

Skills

Communication

Outgoing

Teamwork

Multitasking

Dependable

Coachable

Job description

Joyce Emerson-Greenberg State Farm Agency is seeking a friendly and ambitious Customer Service Representative to join the team in Los Angeles. No insurance experience is required, as comprehensive training will be provided to learn the insurance side of the business.

You will build relationships, answer questions, and support service requests through phone, text, email, and in person, while maintaining accurate records and collaborating with the team to meet agency goals.