Customer Service Representative - State Farm Agent Team Member

Joyce Emerson-Greenberg - State Farm Agent; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Joyce Emerson-Greenberg State Farm Agency is seeking a friendly and ambitious Customer Service Representative to join the team in Los Angeles. No insurance experience is required, as comprehensive training will be provided to learn the insurance side of the business.

You will build relationships, answer questions, and support service requests through phone, text, email, and in person, while maintaining accurate records and collaborating with the team to meet agency goals.

Qualifications

• No insurance experience required; training provided.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Able to learn quickly and apply new information.
• Strong communication and organizational skills.

Responsibilities

• Build relationships and provide an excellent customer experience.
• Answer customer questions and assist with service requests.
• Communicate with customers by phone, text, email, and in person.
• Follow up with customers and identify additional ways we can help.
• Maintain accurate customer records and manage multiple priorities.
• Work with the team to achieve individual and agency goals.
• Learn State Farm insurance and financial services products.

Skills

Communication

Outgoing

Teamwork

Multitasking

Dependable

Coachable

Job description

Customer Service Representative – No Insurance Experience Needed

Are you outgoing, motivated, and great with people? Are you looking for more than just your next job and want an opportunity to learn, grow, and build a professional career?

Joyce Emerson-Greenberg State Farm Agency is looking for a friendly, ambitious Customer Service Representative to join our team.

No insurance experience? No problem! We’re looking for the right personality, work ethic, and willingness to learn. We’ll provide the training and help you learn the insurance side of the business.

What You'll Do

• Build relationships and provide an excellent customer experience
• Answer customer questions and assist with service requests
• Communicate with customers by phone, text, email, and in person
• Follow up with customers and identify additional ways our agency can help
• Manage multiple priorities and maintain accurate customer records
• Work with the team to achieve individual and agency goals
• Learn State Farm insurance and financial services products

Who We're Looking For

• Outgoing and personable with strong communication skills
• Quick learner who is coachable and eager to improve
• Organized and able to multitask
• Dependable and team-oriented
• Motivated and ambitious with a desire to grow professionally

No insurance experience is required. Experience in customer service, retail, hospitality, restaurants, or sales is a plus, but we're more interested in your attitude, communication skills, and potential.

Why Join Us?

This is an opportunity to turn your people skills into a professional career. You'll gain experience in customer relationships, insurance, sales, and business operations, with opportunities to learn and take on more responsibility as you grow.

If you're motivated, enjoy working with people, and ready to learn, we'd love to meet you!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must meet applicable licensing and training requirements.