Growth‑Driven Automotive Service Advisor

Oakes Auto; Olathe, Northern (KS, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Career growth across multiple stores

Locally owned and operated

Tuition reimbursement

Community involvement and volunteer机会

Job summary

Oakes Auto Group in Olathe, KS is seeking an Automotive Service Advisor to be the primary contact between customers and our service department. You will manage repair orders, communicate vehicle needs, coordinate with technicians, and help drive service revenue while delivering transparent, exceptional customer experiences.

This full-time role requires strong communication, multitasking, reliability, and the ability to balance multiple orders in a fast-paced dealership setting.

Qualifications

• Valid driver’s license and clean or acceptable driving record.
• Ability to pass a standard background check.
• Strong reliability and consistent attendance.
• Comfortable working in a fast-paced, customer-focused environment.
• Basic computer skills and willingness to learn new systems.
• Prior Service Advisor/Service Writer experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Greet customers and assist with service needs in a professional and timely manner.
• Maintain clear communication throughout the repair process.
• Review completed repairs and services with customers before vehicle delivery.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Schedule service appointments and create repair orders.
• Accurately document customer concerns and vehicle needs.
• Prepare service estimates, quotes, and invoices.
• Obtain customer authorization for recommended repairs and maintenance.
• Work closely with technicians to ensure accurate diagnosis and repair recommendations.
• Coordinate with the parts department to support efficient repairs.
• Monitor repair progress and help ensure promised completion times are met.
• Identify maintenance opportunities and promote appropriate services, parts, and accessories.

Skills

Customer service

Verbal communication

Multitasking

Organization

Teamwork

Job description

Oakes Auto Group in Olathe, KS is seeking an Automotive Service Advisor to be the primary contact between customers and our service department. You will manage repair orders, communicate vehicle needs, coordinate with technicians, and help drive service revenue while delivering transparent, exceptional customer experiences.

This full-time role requires strong communication, multitasking, reliability, and the ability to balance multiple orders in a fast-paced dealership setting.