Customer-Focused Automotive Service Advisor

Oakes Buick GMC; Olathe (KS); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Career growth across stores

Tuition reimbursement

Community involvement

Job summary

Oakes Auto Group, serving the Kansas City metro from Olathe, Kansas, seeks an Automotive Service Advisor to be the primary link between customers and the service department. You will manage repair orders, communicate vehicle needs, and build lasting relationships while supporting department growth and profitability.

Established in 2010, the group emphasizes stability, career development, and community involvement.

Qualifications

• Must have valid driver’s license with clean or acceptable driving record.
• Pass a standard background check.
• Strong reliability and consistent attendance.
• Ability to thrive in a fast-paced, customer-focused environment.
• Basic computer skills and willingness to learn new systems.
• Prior Service Advisor, Service Writer, or automotive customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Greet customers and assess service needs with professionalism.
• Maintain clear communication throughout the repair process.
• Review repairs with customers before vehicle delivery.
• Follow up to ensure satisfaction and build long-term relationships.
• Schedule service appointments and create repair orders.
• Coordinate with technicians and parts to support repairs.

Skills

Customer service

Communication

Sales

Organization

Multitasking

Tools

CRM systems

POS software

Job description

Oakes Auto Group, serving the Kansas City metro from Olathe, Kansas, seeks an Automotive Service Advisor to be the primary link between customers and the service department. You will manage repair orders, communicate vehicle needs, and build lasting relationships while supporting department growth and profitability.

Established in 2010, the group emphasizes stability, career development, and community involvement.