Growth-Driven Assistant Branch Leader

Woodforest National Bank; Bedford (VA); On-site; USD 28,000 - 39,000; Full time

Job summary

Woodforest National Bank in Virginia-Bedford seeks an Assistant Branch Manager to lead a retail banking team and drive branch sales, service, and community engagement. The role emphasizes coaching staff, safeguarding compliance, and delivering an exceptional customer experience in teller, platform, and digital channels.

The candidate will mentor front-line staff, manage scheduling, and support branch operations while modeling Woodforest’s core values and commitment to confidentiality and

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience or 1 year with a Bachelor’s degree
• Demonstrated leadership capability; prior supervisory or coaching experience preferred
• Strong interpersonal, communication, and marketing-oriented sales skills
• Comfort working in a performance-driven retail banking environment
• Ability to work flexible or extended hours based on business needs

Responsibilities

• Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
• Drive individual and team contribution to branch sales goals through proactive customer engagements, referrals, and marketing efforts.
• Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
• Deliver the Woodforest Experience by maintaining a strong personal presence in the branch, engaging customers with warmth, professionalism, and solution-focused conversations, while resolving customer concerns effectively.
• Coach and support team members to uncover customer needs and confidently recommend retail banking products and services that add value.

Skills

Sales aptitude

Customer service

Leadership

Interpersonal skills

Outside sales

Education

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Tools

Cisco Duo app

Job description

Woodforest National Bank in Virginia-Bedford seeks an Assistant Branch Manager to lead a retail banking team and drive branch sales, service, and community engagement. The role emphasizes coaching staff, safeguarding compliance, and delivering an exceptional customer experience in teller, platform, and digital channels.

The candidate will mentor front-line staff, manage scheduling, and support branch operations while modeling Woodforest’s core values and commitment to confidentiality and