Customer Success Associate — Scale & Onboarding (NYC)

Rebuild; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Flexible vacation

Equity

Office in NYC

Job summary

Rebuild is seeking a Customer Success Associate to own a scaled book of Tier 3 accounts and drive repeatable engagement in a fast-moving startup environment. This in-office NYC role focuses on building playbooks, self-serve onboarding, and early detection of expansion opportunities, without a revenue quota.

You'll join a small, mission-driven CS team at 221 Canal, collaborating with founders and engineers. If you want to grow into a CSM role, this launchpad position offers a clear path and

Qualifications

• Early-career role on a growing CS team.
• Experience at the fork between sales and CS is a plus.
• Ability to manage a large portfolio and a busy support queue.

Responsibilities

• Own a large book of Tier 3 accounts with scalable engagement playbooks.
• Build a self-serve onboarding flow and iterate to improve it.
• Own auto-renewal customers and keep them healthy and renewing.
• Manage the support@rebuild alias and triage requests as needed.
• Identify early expansion opportunities and escalate to CS/Sales leadership.
• Maintain a 48-hour SLA for all customer responses.

Skills

Customer success

Portfolio management

Strong communication

Organized

CRM experience

Problem solving

Tools

CRM software

Job description

Rebuild is seeking a Customer Success Associate to own a scaled book of Tier 3 accounts and drive repeatable engagement in a fast-moving startup environment. This in-office NYC role focuses on building playbooks, self-serve onboarding, and early detection of expansion opportunities, without a revenue quota.

You'll join a small, mission-driven CS team at 221 Canal, collaborating with founders and engineers. If you want to grow into a CSM role, this launchpad position offers a clear path and