Groups & Guest Services Director

Embrace Church; Sioux Falls (SD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement plan with match

PTO and holidays

Job summary

Embrace Church seeks a dedicated leader to head our Guest Services team, shaping a welcoming atmosphere across campuses. You will recruit, train, and lead volunteers, ensure consistent hospitality standards, and collaborate with staff to create a warm, engaging environment for all attenders.

You will also guide small group leadership and work with ministries to foster growth and connection. The role emphasizes discipleship, community-building, and a proactive approach to guest experience,

Qualifications

• Must demonstrate authentic Christian faith and discipleship
• Strong leadership and organizational skills
• Ability to train and equip volunteers and staff

Responsibilities

• Lead and develop the First Impression (Guest Services) team across campuses
• Oversee guest services strategy and ensure a seamless visitor experience
• Create and enforce hospitality standards to boost visitor engagement
• Collaborate with staff and volunteers to maintain a warm church atmosphere
• Organize community-building events for newcomers across campuses
• Train team members to reflect the church's mission in guest interactions
• Evaluate visitor feedback to improve the guest experience
• Lead small group ministry vision and recruit/train leaders
• Support cross-ministry collaboration to integrate groups into youth, men’s and women’s ministries
• Provide leadership and resources for ministry leaders and leadership development
• Coordinate church-wide events to foster unity and engagement
• Stay current with best practices in small group ministry and discipleship

Skills

Leadership

Team building

Hospitality

Communication

Job description

Responsibilities:

• Lead and develop a First Impression (Guest Services) team that fosters a positive first impression for attenders across all campuses.
• Oversee the strategy and implementation of guest services, ensuring a seamless experience at each location.
• Create and maintain consistent standards for hospitality teams to enhance visitor engagement and retention.
• Collaborate with staff and volunteers to cultivate a warm and inviting atmosphere throughout all church environments.
• Organize events focused on building community and connection among newcomers across campuses.
• Train and equip team members to embody the church's mission and vision in their interactions with guests.
• Evaluate and respond to feedback from visitors to continually enhance the overall guest experience at each campus.
• Develop and implement a strategic vision and plan for the small group ministry at Embrace Church, aligning with the overall ministry objectives and vision of the church.
• Recruit, train, and equip small group leaders, providing ongoing support, resources, and training opportunities to empower them in their roles.
• Oversee the information and placement of small groups, ensuring a diverse range of groups to meet the needs and interests of the congregation.
• Foster a culture of community and discipleship within small groups, encouraging spiritual growth, accountability, and meaningful relationships among participants.
• Collaborate with other ministry leaders to integrate small groups into various ministries, such as youth, young adults, men’s and women’s ministries, and outreach programs.
• Provide leadership and support to ministry leaders within the church, offering guidance, resources, and training to enhance their effectiveness.
• Develop and implement leadership programs and initiatives, equipping and empowering individuals to serve and lead in various ministry capacities.
• Collaborate with the pastoral team to ensure alignment of small groups and leadership development with the overall church vision and mission.
• Monitor and evaluate the effectiveness of small groups and leadership development initiatives, making necessary adjustments and improvements.
• Serve as a liaison between small group leaders, ministry leaders, and the church leadership, facilitating communication and collaboration.
• Assist in planning and executing church-wide events and initiatives, fostering a sense of unity and engagement within the congregation.
• Stay informed about current trends, resources, and best practices in small group ministry and leadership development, attending conferences and training opportunities as appropriate.
• Cultivate relationships with small group participants and ministry leaders, providing pastoral care, guidance and support as needed.
• Collaborate with the operational and administrative teams to ensure the smooth functioning of small group ministry, including budget management, resource allocation, and communication strategies.

Personal Qualities:

• An authentic follower of Christ that is pursuing the Lord with his/her heart, mind, and soul
• A life growing in all aspects of the fruit of the Spirit (love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control)
• Involved in the heart and life of Embrace (events, activities, small group, etc)
• Entrepreneurial minded, with a passion to build relationships
• Strong leadership and organizational skills
• Ability to create and foster a team environment and sense of unity among team members
• Able to give and receive feedback in a healthy and productive way
• Become a partner of Embrace

Compensation & Benefits

Employment at Embrace includes a generous and competitive compensation and benefits package, including health, dental, vision and life insurance and a matching 403b program. Short-term & long-term disability benefits are also available. All employees also receive a generous PTO package, including 18 days of PTO for full-time employees, holiday pay, maternity/paternity leave and wellness benefits.