First Impressions Director

Embrace Church; Sioux Falls (SD); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403b plan

Paid time off

Job summary

Embrace Church in Sioux Falls is seeking a Guest Services Director to lead and develop a First Impression team across campuses, ensuring a warm, welcoming experience for all attenders. You will oversee guest services strategy and implementation, and establish consistent hospitality standards that enhance visitor engagement and retention.

This role calls for recruiting, training, and equipping volunteers and small group leaders, aligning ministry across youth, young adults, men’s and women’s

Qualifications

• Hospitality mindset and people skills
• Ability to lead and develop teams
• Strong collaboration with staff and volunteers

Responsibilities

• Lead and develop a First Impression (Guest Services) team across campuses
• Oversee guest services strategy and implementation to ensure seamless experiences
• Create and maintain hospitality standards to enhance visitor engagement
• Collaborate with staff and volunteers to foster a warm atmosphere
• Organize events to build community among newcomers across campuses
• Train and equip team members to reflect the church's mission
• Evaluate visitor feedback to improve experiences
• Recruit, train, and support small group leaders
• Oversee small group placement and diversity of offerings
• Foster community and discipleship within small groups
• Coordinate with other ministries to integrate small groups
• Provide leadership support to ministry leaders
• Develop leadership programs to empower service
• Ensure alignment with church vision and mission
• Monitor and improve small group leadership initiatives
• Serve as liaison between group leaders and church leadership
• Assist in planning church-wide events and initiatives
• Stay informed on best practices in small group ministry

Job description

Responsibilities:

• Lead and develop a First Impression (Guest Services) team that fosters a positive first impression for attenders across all campuses.
• Oversee the strategy and implementation of guest services, ensuring a seamless experience at each location.
• Create and maintain consistent standards for hospitality teams to enhance visitor engagement and retention.
• Collaborate with staff and volunteers to cultivate a warm and inviting atmosphere throughout all church environments.
• Organize events focused on building community and connection among newcomers across campuses.
• Train and equip team members to embody the church's mission and vision in their interactions with guests.
• Evaluate and respond to feedback from visitors to continually enhance the overall guest experience at each campus.
• Develop and implement a strategic vision and plan for the small group ministry at Embrace Church, aligning with the overall ministry objectives and vision of the church.
• Recruit, train, and equip small group leaders, providing ongoing support, resources, and training opportunities to empower them in their roles.
• Oversee the information and placement of small groups, ensuring a diverse range of groups to meet the needs and interests of the congregation.
• Foster a culture of community and discipleship within small groups, encouraging spiritual growth, accountability, and meaningful relationships among participants.
• Collaborate with other ministry leaders to integrate small groups into various ministries, such as youth, young adults, men’s and women’s ministries, and outreach programs.
• Provide leadership and support to ministry leaders within the church, offering guidance, resources, and training to enhance their effectiveness.
• Develop and implement leadership programs and initiatives, equipping and empowering individuals to serve and lead in various ministry capacities.
• Collaborate with the pastoral team to ensure alignment of small groups and leadership development with the overall church vision and mission.
• Monitor and evaluate the effectiveness of small groups and leadership development initiatives, making necessary adjustments and improvements.
• Serve as a liaison between small group leaders, ministry leaders, and the church leadership, facilitating communication and collaboration.
• Assist in planning and executing church-wide events and initiatives, fostering a sense of unity and engagement within the congregation.
• Stay informed about current trends, resources, and best practices in small group ministry and leadership development, attending conferences and training opportunities as appropriate.
• Cultivate relationships with small group participants and ministry leaders, providing pastoral care, guidance and support as needed.
• Collaborate with the operational and administrative teams to ensure the smooth functioning of small group ministry, including budget management, resource allocation, and communication strategies.

Personal Qualities:

• An authentic follower of Christ that is pursuing the Lord with his/her heart, mind, and soul
• A life growing in all aspects of the fruit of the Spirit (love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control)
• Involved in the heart and life of Embrace (events, activities, small group, etc)
• Entrepreneurial minded, with a passion to build relationships
• Strong leadership and organizational skills
• Ability to create and foster a team environment and sense of unity among team members
• Able to give and receive feedback in a healthy and productive way
• Become a partner of Embrace

Compensation & Benefits

Employment at Embrace includes a generous and competitive compensation and benefits package, including health, dental, vision and life insurance and a matching 403b program. Short-term & long-term disability benefits are also available. All employees also receive a generous PTO package, including 18 days of PTO for full-time employees, holiday pay, maternity/paternity leave and wellness benefits.