Groups Coordinator

Arizona Science Center; Phoenix (AZ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) retirement plan

Professional Development

Family membership to Arizona Science C

Admission Exchange Program

Job summary

The Groups Coordinator at Arizona Science Center acts as the main liaison for groups, handling bookings, planning, and group communications to ensure a smooth visit experience. This role requires selling skills, exceptional customer service, and the ability to manage details for groups of 15 or more.

Hours are full time, Tue–Sat, with a pay rate of $17/hour. The position emphasizes teamwork with the Engagement Team and campus staff.

Qualifications

• Proven ability to achieve sales objectives.
• Exceptional customer service skills.
• Experience working with guests and groups in a similar environment.
• Meticulous attention to detail.
• Diligent, able to work independently.
• Energetic, outgoing personality with strong communication.
• Presents professionally to groups of varying sizes.
• Able to handle schedule including holidays and weekends.
• Spanish language skills preferred but not required.

Responsibilities

• Sales and bookings: meet or exceed attendance and revenue goals; process group requests; upsell add-on workshops.
• Group communication: respond to inquiries and confirm details for groups of 15+.
• Field trip arrival/departure: assist with opening procedures and greets.
• Internal collaboration: partner with engagement teams and guest experience staff.
• Support other duties as assigned to the Arizona Science Center.

Skills

Sales objectives

Exceptional customer service

Guest/group interactions

Attention to detail

Independent worker

Energetic outgoing personality

Persuasive communication

Professional presentation

Ability to work holidays/weekends

Bi-lingual in Spanish (preferred)

Job description

Summary

Leverage your customer service and sales skills to drive group attendance to Arizona Science Center!

Job Title: Groups Coordinator

Department: Engagement Team

Reports To: Groups Manager, Engagement

Hours: Full Time, Tuesday - Saturday

Pay rate: $17/hour

The Groups Coordinator is the welcoming interface between Groups guests and Arizona Science Center, providing visitors with opportunities to engage with and fully experience all that we offer from start to finish. The Groups Coordinator is responsible for reservations and communications with groups of 15 or more, including school groups. They demonstrate consistent, timely, and exceptional customer service that provides a safe, organized, and professional entry and departure experience. They help to create positive customer reviews and referrals as measured by sales, surveys, return visits, and customer feedback. They will utilize best practices that reflect Arizona Science Center's brand and deliver a positive experience for every group and guest.

Essential Duties And Responsibilities

• Sales and Bookings
  • Helps to ensure attendance and revenue goals are met or exceeded through group sales
  • Receives and processes all inbound booking requests, with support of designated Group Sales and Service Team Members
  • Upsell groups to encourage purchasing of Add on Workshops
  • Models extraordinary customer service and highly effective selling skills across all offerings
• Communication with Groups
  • Serves as the primary contact for responding to group inquiries, questions, and booking visits of 15 or more guests
  • Responsible for confirming and communicating group visit details, including guest count, schedule, payment, and planned activities
  • Communicate with booked groups before, during, and after their groups visit to ensure excellent customer service
• Field Trip Arrival & Departure
  • Assists with daily opening procedures as needed for group arrivals, including printing stickers, calling groups, etc.
  • Greets buses outdoors to ensure smooth entry process
• Internal Collaboration
  • Builds strong partnerships and interacts daily with Arizona Science Center team members, especially those who directly engage with the guest experience
  • Collaborate with teams as needed for booking Add-On experiences.
• Other duties to support Arizona Science Center, as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Proven ability to achieve sales objectives
• Exceptional customer service
• Experience working with guests and groups in a similar environment
• Works with accuracy and displays meticulous attention to detail
• Diligent about following through and able to work independently
• Driven, energetic, and outgoing personality
• Communicates persuasively, articulately, calmly, and with confidence
• Presents self well in front of groups large and small
• Represents the Center professionally in dealing with the public
• Able to work a varied schedule, including holidays and weekends as needed
• Able to work both indoors and outdoors as needed by the position
• Bi-lingual in Spanish is preferred but not required

EQUAL EMPLOYMENT OPPORTUNITY

Arizona Science Center maintains a firm policy of equal employment opportunity for all employees and applicants. We recruit, hire, train, promote, compensate and dismiss Employees based on such factors as experience, character, ability, and skill, without regard to race, color, religion, sex, sexual orientation, national origin or heritage, age, marital or veteran status, disability, citizenship, or any other status protected by federal, state or local law.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS Include, But Are Not Limited To

• 21 paid days off annually, including holidays, birthdays, and vacation days
• 10 days of accrued sick time
• Medical, Dental, and Vision insurance
• Life and Long Term Disability insurance
• Employee Assistance Program
• 401(k) retirement plan
• Professional Development Opportunities
• Family membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)
• Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.