Day Group Sales Coordinator

Camelback Resort; Tannersville (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Complimentary access to Camelbeach,–s

Paid Training

Employee events throughout the season

Referral Bonuses

Competitive wages and advancement

Interact with people from all over the

Next day pay via PayActiv

Tuition Reimbursement

Medical, dental, vision, 401K

Vacation and PTO

Job summary

Camelback Resort is seeking a Day Group Sales Coordinator to support the Day Group Sales team from account setup through invoicing for groups using our resort amenities.

You will coordinate arrivals, logistics, vouchers, and communications across departments to ensure smooth group experiences and accurate billing.

Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic computer skills and ability to use CRM and resort systems.

Responsibilities

• Coordinate group arrival times, meetings, and day-of-visit logistics.
• Prepare vouchers, tickets, and materials for group purchases.
• Serve as liaison between Day Group Sales, clients, and resort departments.
• Coordinate and confirm group bookings, itineraries, and payments.
• Maintain group sales records, contracts, and event details in CRM.
• Assist with account setup and SOPs for Day Group Sales.
• Support daily administrative tasks: data entry, filing, reporting, and correspondence.
• Prepare sales kits, proposals, contracts, itineraries, and other materials.
• Respond to inquiries by phone and email in a timely, professional manner.
• Schedule appointments, meetings, site tours, and other sales activities.
• Coordinate with Operations, Food & Beverage, Guest Services for events.

Skills

Organizational skills

Time management

Communication skills

Customer service

CRM proficiency

Administrative support

Job description

Job Title: Day Group Sales Coordinator

Department: Sales

Reports to: Day Group Manager

The Day Group Sales Coordinator provides administrative and operational support for the Day Group Sales team, serving as a key liaison between group clients and resort departments. This position coordinates the group sales process from account setup and booking through pre-arrival planning, day-of-visit support, and invoicing for groups utilizing Camelback Resort's activities and amenities, including skiing, snow tubing, Camelbeach, Mountain Adventures, Aquatopia, and more.

Key Responsibilities:

• Coordinate with group leaders regarding arrival times, meeting locations, and day-of-visit logistics; greet groups upon arrival and assist with the distribution of tickets, vouchers, and other materials.
• Prepare, organize, and distribute meal vouchers, activity tickets, admission passes, and other items associated with group purchases.
• Serve as a liaison between the Day Group Sales team, group clients, and resort departments to ensure accurate and timely communication.
• Coordinate and confirm group bookings, including itineraries, attendance details, payment information, activity selections, and other logistical requirements.
• Maintain accurate group sales records, contracts, account information, and event details within the CRM and other applicable systems.
• Assist with account setup and ensure group information is complete and accurate throughout the sales and event process.
• Support the maintenance and implementation of Day Group Sales Standard Operating Procedures (SOPs), including database and internal process management.
• Assist the Day Group Sales Manager and team with daily administrative responsibilities, including data entry, filing, reporting, correspondence, and document preparation.
• Prepare sales kits, proposals, contracts, event summaries, itineraries, and other group-related materials.
• Respond to client and internal department inquiries by phone and email in a timely, professional, and service-focused manner.
• Maintain calendars and assist with scheduling appointments, meetings, site tours, and other sales activities.
• Collaborate with Operations, Food & Beverage, Guest Services, Recreation, and other resort departments to coordinate group needs and support successful event execution.
• Track group account billing and assist with the reconciliation of deposits, payments, vouchers, and final balances.
• Review group details prior to arrival to ensure tickets, vouchers, meals, activities, and other contracted services are properly coordinated.
• Provide exceptional customer service to group clients throughout the process, from initial booking through their onsite experience.
• Identify and communicate potential issues or changes that may affect group reservations or the guest experience.
• Maintain confidentiality of client, financial, and business information.
• Perform other administrative and operational support duties as assigned.

Qualifications and Requirements:

• Must be at least 18 years of age.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work effectively with clients, coworkers, managers, and multiple resort departments.
• Strong attention to detail and accuracy, particularly when working with group reservations, contracts, payments, and event details.
• Ability to problem-solve, adapt to changing priorities, and remain professional in a fast-paced environment.
• Basic computer skills and the ability to learn and utilize CRM, reservation, point-of-sale, and other resort systems.
• Previous experience in sales, hospitality, customer service, events, or an administrative role preferred.
• Must be available to work a flexible schedule, including weekends, holidays, and peak resort periods.
• Ability to work in a fast-paced resort environment and provide a high level of service to guests and group clients.

• Must be able to work in seasonal outdoor conditions and varied temperatures in the summer and winter.

Benefits/Perks:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*

*Full-Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.