Rooms Coordinator - Hotel Cleveland, Autograph Collection

Coury Hospitality; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Coury Hospitality at Hotel Cleveland seeks a Group Room Coordinator to bridge guest experience, sales, and revenue strategy, owning the lodging lifecycle from contract to checkout.

You’ll partner with our sales team and event planners to align group needs with inventory, build trusted client relationships, and make discretionary room placements that impact revenue while maintaining discretion and professionalism.

Qualifications

• 2–3 years in hospitality, preferably in sales.
• Experience in a managed property or resort is highly preferred.
• Excellent attention to detail and strong organizational skills.
• Strong analytical and decisive decision-making abilities.
• Proficient in Microsoft Office; familiarity with property management or group sales software is a plus.

Responsibilities

• Match guest housing needs with inventory to maximize revenue and placement.
• Draft and manage group lodging contracts; coordinate housing assignments.
• Maintain group reservations in the property management system.
• Generate group registration links and detailed rooming lists.
• Serve as the primary contact for groups from booking through departure.
• Collaborate with sales and event planners to align needs with inventory.
• Analyze inventory and identify opportunities to improve group placement.

Skills

Hospitality experience

Analytical skills

Decision-making

Organizational skills

Attention to detail

Microsoft Office

Self-starter

Tools

Property management software

Group sales software

Microsoft Office

Job description

Position Overview:

The Group Room Coordinator sits at the intersection of guest experience, sales, and revenue strategy. This is a role that's more impactful than the title might suggest. You'll be the key point of contact for group lodging at Hotel Cleveland, working closely with our sales team, event planners, and clients to ensure every group is placed thoughtfully within our room inventory. You'll own the full lodging lifecycle for contracts through checkout, while balancing guest preferences with available product across all segments, making discretionary decisions that directly affect room revenue, and building the kind of client confidence that keeps groups coming back. If you're analytical, detail-driven, and thrive in a fast-paced hospitality environment, this role is a great fit.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage group assignments, strategically matching guest housing needs and requests with available room inventory to maximize room type placement, guest satisfaction, and revenue.
• Own the process end-to-end: draft and manage group lodging contracts, coordinate housing assignments, and serve as the primary contact for groups assigned from initial booking through departure.
• Enter and maintain individual group reservations accurately in the appropriate property management software; perform additional data tracking as needed.
• Generate lodging links for group registration and produce detailed rooming lists for clients.
• Work directly with group clients to build trusted, confident relationships, you're their go-to contact for all things lodging.
• Collaborate closely with the Hotel Cleveland sales team and event planners to align group needs with available inventory across all market segments.
• Make discretionary decisions on room placement that balance guest experience with revenue optimization, this role has real impact on the bottom line.
• Handle confidential client and guest information with discretion and professionalism at all times.
• Communicate effectively across all levels of the organization; respond to and resolve matters promptly to maintain strong internal and client relationships.
• Contribute to ongoing analysis of room inventory, identifying opportunities to improve group placement strategy.

What you bring

• 2–3 years of hospitality experience, with a background in hospitality sales preferred.
• Experience in a managed property or resort environment is highly preferred, you understand how group lodging works in a multi-outlet setting.
• Exceptional attention to detail and organizational skills; you catch things others miss and keep complex group blocks running smoothly.
• Strong analytical and decision-making ability, you can assess inventory, guest needs, and revenue implications quickly and accurately.
• Proficiency in Microsoft Office; experience with property management or group sales software is a strong plus.
• A self-starter mindset: results-driven, adaptable, and comfortable managing competing priorities and deadlines.
• Composure under pressure, groups can be complex, and you handle shifting details with calm and professionalism.