Group Supervisor, Fulfillment Center

Walgreens; Indianapolis (IN); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading company in the pharmacy and health services sector seeks a Group Supervisor for its Fulfillment Center in Indianapolis. The role involves supervising a designated team, ensuring high-quality customer service, and compliance with operational standards. Candidates should have a Bachelor’s degree or equivalent experience in fulfillment or logistics, along with strong coaching and problem-solving skills.

Qualifications

• Bachelor’s Degree or High school diploma/GED with 4 years of experience.
• Ability to be licensed as a Pharmacy Technician.
• Experience in customer service and operational issue resolution.

Responsibilities

• Supervises daily activities of team members and Function Leads.
• Coaches and develops team members for performance improvement.
• Ensures compliance with laws and company policies.

Skills

Customer Service

Coaching

Problem Solving

Communication

Education

Bachelor’s Degree

High school diploma/GED

Tools

MS Office Suite

Job description

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Responsible for the supervision of a designated team and front-line leaders within the Centralised Services fulfilment centre environment. Provides daily support to Centralised Services pharmacy fulfilment centre team members and Function Leads to ensure they provide a first-in-class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members.

Job Responsibilities:

• Resolves and/or provides technical advice on complex or critical issues that have been escalated from the Function
• Determines and initiates appropriate resolution for escalations. Report issues/concerns to the Group Manager when appropriate.
• Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede in communication with difficult customers or patients.
• Responsible for coaching and developing the Centralised Services team members and Function Leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to the Group Manager.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.)

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omnichannel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Speciality Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits. More Company information is available at www.walgreensbootsalliance.com.

Basic Qualifications

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfilment, logistics or centralised service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or a nationally recognised certification agency within the state-mandated timeline, and PTCB Certified within twelve months of placement in the position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with the MS Office Suite.

Preferred Qualifications

• Experience applying knowledge of Workforce Management Systems (WMS)
• Bilingual in English and Spanish.
• Experience working in a pharmacy fulfilment setting.

We will consider employment of qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

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