Specialty Access Center Supervisor

University of Minnesota Physicians; Minneapolis (MN); Remote; USD 60,000 - 88,000; Full time

Job summary

A leading healthcare organization in Minneapolis is seeking a Specialty Access Center Supervisor to oversee daily operations and ensure high-quality patient service. This remote position requires strong leadership and customer service skills. Join a mission-driven team committed to advancing medicine and providing excellent care. Competitive compensation and benefits are offered.

Benefits

Healthcare including vision and dental

401K

Parking

Tuition assistance

Qualifications

• One year of relevant department experience within the organization.
• Three years of relevant experience outside the organization.

Responsibilities

• Provide daily supervision of department expectations and employee training.
• Review productivity reports and manage staff to ensure quality standards.
• Address urgent and escalated customer service needs.

Skills

Customer Service

Leadership

Process Improvement

Education

Associate's Degree

Job description

Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, including Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women's Health, and more. As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Specialty Access Center Supervisor:

• Provide daily supervision of department expectations, employee hiring and training, monitor daily workflow, implement process improvements, manage performance, and oversee changes.
• Review productivity reports and manage staff to ensure quality, customer service, and production standards are met.
• Collaborate with staffing team and leadership to ensure adequate staffing, planning, and scheduling.
• Address urgent and escalated customer service needs.
• Understand metrics and identify actionable outcomes.
• Lead by example through consistent high performance work.

What you will need:

• Associate's degree or two years of relevant experience.
• One year of relevant department experience within the organization or three years of relevant experience outside the organization.

Location: This position is remote (MN residents only).

Hours: 1.0 FTE (Monday-Friday).

Benefits: This is a benefit-eligible position offering competitive wages, healthcare (including vision and dental), 401K, parking, tuition assistance, and more.

Compensation: $60,133 - $87,194 USD annually.

At M Physicians, we believe in pay transparency and equity. Compensation is based on experience, skills, qualifications, and role-specific considerations. Our total compensation supports your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and opportunities for career development across Minnesota and beyond, supporting over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are provided to individuals with disabilities during the application, interview, and employment process.