Infrastructure and Monitoring Shift Supervisor (Network Operations Center) - Remote/Hybrid Oppo[...]

Lensa; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading company as an Infrastructure and Monitoring Shift Supervisor in their Network Operations Center. Oversee critical systems monitoring, manage personnel, and ensure high performance and security. Ideal candidates will have extensive experience with monitoring tools and ITIL processes, and a Bachelor's degree.

Qualifications

• Minimum 5 years experience with monitoring tools and automation.
• Strong understanding of ITIL processes and networking principles.

Responsibilities

• Manage shift personnel responsible for maintenance and incident response.
• Ensure 100% SLA compliance by providing adequate coverage.
• Monitor system availability and troubleshoot incidents.

Skills

Problem-Solving

Communication

Interpersonal Skills

Education

Bachelor’s Degree

Tools

Monitoring Tools

Unix Scripting

Job description

Infrastructure and Monitoring Shift Supervisor (Network Operations Center) - Remote/Hybrid Opportunity

Apply now to join Hyatt as an Infrastructure and Monitoring Shift Supervisor within our Network Operations Center (NOC). In this role, you will oversee the 24x7 monitoring and support of Hyatt's critical systems, ensuring stability, security, and high performance.

Responsibilities

• Manage shift personnel responsible for maintenance and incident response.
• Lead the team by setting priorities, implementing best practices, and fostering a high-performance environment.
• Ensure 100% SLA compliance by providing adequate coverage.
• Coordinate training, performance metrics, and process improvements with team members and management.
• Monitor system availability and troubleshoot incidents to resolution.
• Maintain communication with stakeholders for prompt incident escalation and resolution.
• Participate in onboarding new services and promote innovative solutions.
• Ensure team adherence to standards and update knowledge bases regularly.

Qualifications

• Minimum 5 years experience with monitoring tools, automation, Unix scripting, and root-cause analysis.
• Strong understanding of ITIL processes and networking principles.
• Flexibility to work after-hours as needed.
• Excellent problem-solving, communication, and interpersonal skills.
• Desirable: experience in call centers, hospitality, WAN/LAN management, and ITIL certification.
• Bachelor’s degree or equivalent experience required.

About Hyatt and ALG Vacations

ALG Vacations, part of Hyatt, offers exceptional travel experiences and is committed to diversity, inclusion, and employee development. We serve over three million passengers annually and operate across various segments including vacations, destination management, loyalty programs, and technology solutions.

Learn more at https://alg.www.vaxvacationaccess.com/about-us/.

Our Values and Commitment

We prioritize empathy, inclusion, integrity, respect, and well-being, fostering a diverse and inclusive workplace where everyone can thrive.