Remote Medicaid Call Center Supervisor

CVS Health; Maryland; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking a Remote Medicaid Call Center Supervisor to enhance member and provider satisfaction. This role involves supervising a customer service team, ensuring compliance, and analyzing performance metrics. Ideal candidates will have significant experience in call center environments and leadership roles.

Qualifications

• Minimum 4 years experience in a member/call center environment.
• At least 2 years leading a member/customer service team.

Responsibilities

• Supervise Customer Service employees to ensure member and provider satisfaction.
• Monitor performance measures and allocate resources accordingly.
• Proactively analyze data and improve service delivery.

Skills

Leadership

Customer Service

Data Analysis

Education

Bachelor's Degree

Job description

Job Title

Remote Medicaid Call Center Supervisor at CVS Health

Job Responsibilities

• Supervise Customer Service employees to ensure member and provider satisfaction, retention, and growth.
• Develop, motivate, evaluate, and coach staff on work procedures, call handling, and teamwork.
• Monitor performance measures such as daily stats and schedule adherence.
• Allocate resources to meet volume and performance demands.
• Ensure regulatory compliance and attract, select, and retain high-caliber, diverse talent.
• Act as liaison between staff and other departments.
• Proactively analyze data, identify trends, and improve service delivery.
• Enforce HR policies and practices effectively.

Qualifications

• Minimum 4 years experience in a member/call center environment.
• At least 2 years leading a member/customer service team.
• Bachelor's Degree or equivalent work experience.

Preferred Qualifications

• Experience in Medicaid and/or Medicare settings.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care