Group Reservations Specialist - Hospitality & Events

Pyramid Burlington Management; Stevenson (WA); Presencial; USD 30 000 - 34 000; Tempo integral

Resumo da oferta

Skamania Lodge, part of Pyramid Global Hospitality, seeks a group reservations specialist to enter and manage group room blocks and collaborate with the sales team to optimize inventory and pricing. You will liaise with the revenue team to uphold service standards and ensure flawless group bookings.

Proven hospitality experience, strong computer skills, and excellent communication are required. This full-time position supports a dynamic, guest-focused environment at Skamania Lodge in Washington.

Qualificações

• Minimum 1 year of hotel Front Desk, Reservations, or related hospitality experience.
• Excellent computer skills including Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsabilidades

• Accurately enter and manage group room blocks using Delphi and PMS systems.
• Coordinate with the Director of Revenue Optimization (DORO) to manage hotel inventory and group rates in system platforms.
• Serve as a primary point of contact for group planners, guests, and internal teams, ensuring accurate communication and seamless execution of group reservations.
• Lead weekly group pickup meetings to review and track group performance.
• Take initiative to resolve guest concerns, going above and beyond to foster guest loyalty.
• Follow the Group Reservations Checklist to meet departmental standards. Monitor group planners' adherence to reservation deadlines and ensure timely submission of rooming lists.
• Review all group contracts to confirm accuracy in rates, dates, billing, and inventory. Ensure all details are clear, including rate agreements, room blocks, VIP arrangements, and special requests.
• Manage all group housing requests and maintain accurate, organized booking records within Delphi.
• Monitor cutoff dates, release unused inventory as directed, and maintain accuracy between Delphi and PMS systems regarding room inventory, availability, and room types.
• Work with DORO to strategically manage room inventory and availability to maximize occupancy and revenue.
• Support the leisure sales team and leaders with reporting and data analytics.
• Support revenue objectives by applying sales and service techniques that maximize guest satisfaction and revenue opportunities.

Conhecimentos

Hotel Front Desk

Reservations

Microsoft Office

Verbal & Written Communication

Fast-paced Environment

Formação académica

Hospitality-related degree

Ferramentas

Delphi

PMS systems

Descrição da oferta de emprego

Skamania Lodge, part of Pyramid Global Hospitality, seeks a group reservations specialist to enter and manage group room blocks and collaborate with the sales team to optimize inventory and pricing. You will liaise with the revenue team to uphold service standards and ensure flawless group bookings.

Proven hospitality experience, strong computer skills, and excellent communication are required. This full-time position supports a dynamic, guest-focused environment at Skamania Lodge in Washington.