Coordinator Group Reservations

IHG Hotels; United States; Sur place; USD 40 000 - 54 000; Plein temps

Résumé du poste

IHG Hotels in the United States seeks a Reservations Coordinator to monitor group check-ins, input rooming lists, and manage changes for both current and future groups. You will work closely with the Sales/Catering teams and Front Office to ensure accurate billing, reports, and customer service.

Responsibilities include handling inquiries, coordinating with VIPs and staff, and training teammates as needed. A strong background in hospitality operations and proficient in Opera is preferred.

Qualifications

• Bachelor's degree in hospitality management or related field.
• 1-2 year previous experience in a 4-star hotel.
• Follow verbal and written instructions; communicate with supervisors and coworkers.
• Delphi, Passkey and Opera experience a plus.

Responsabilités

• Receives GRI and contracts for current and future groups from Sales and catering; inputs in Reservations-Opera.
• Monitors reservations and inputs rooming lists and deposits for convention groups.
• Handles changes, requests, confirmations, billing info promptly.
• Coordinates and routes proper billing within each group, especially VIPs and staff.
• Prints reports and maintains weekly group forecasts and cutoff reports.

Connaissances

Interpersonal skills

Communication

Detail oriented

Team player

Microsoft Office

Formation

Bachelor's degree in hospitality management

Outils

Opera

Delphi

Passkey

Description du poste

Job Overview

Monitors groups from definite block to check-ins, enters rooming list and changes . Works closely with group contact and Sales / Convention Service Managers

Relationships

Reports directly to Reservation's manager

Works with Reservations colleagues, Front Office, PBX, Sales, guests/visitors, Corporate Reservations Center, Travel and Tour Company representatives, and other hotels

Duties and Responsibilities

• Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information in the Reservations‑Opera system and creates a file for each group
• Monitors reservations and pick-up for individual Call-In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by group
• Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, etc. which require prompt response
• Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for groups contacts, usually on a weekly basis or upon request
• Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members
• Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquires after their departures
• Responsible for supplying all necessary group information on a weekly basis for the forecast report and printing cutoff reports for groups in the near future
• Attends pre-con meetings for all high-profile groups as per request
• Acts as a liaison between Reservations, Sales/Catering, Front Office, and conference Services, Accounting, etc.
• Aids in training
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures
• Perform other duties, tasks and special projects as assigned

Qualifications

• Bachelor's degree in hospitality management or related field
• 1-2 year previous experience in a 4-star hotel
• Follow verbal and written instructions, ability to communicate with supervisors and co-workers
• Delphi. Passkey and Opera experience a plus

Skills & Abilities

• Strong interpersonal and problem solving abilities
• Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs.
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize delegated work and follow through
• Ability to be a clear thinker remains calm and resolves problems using sound judgment.
• Ability to work under pressure, meet guest / co-workers needs and be courteous at all times
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team

Physical Abilities

Lift/Carry Stand O (Occasionally) 10 lbs or less O (Occasionally)

Walk O (Occasionally) 11-20 lbs O (Occasionally)

Sit F (Frequently) 21-50 lbs N (Not Applicable)

Handling / Fingering F (Frequently) 51-100 lbs N (Not Applicable)

Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable)

Reach Above Shoulder O (Occasionally) Push/Pull

Climb N (Not Applicable) 12 lbs or less O (Occasionally)

Crawl N (Not Applicable) 13-25 lbs N (Not Applicable)

Squat or Kneel N (Not Applicable) 26-40 lbs N (Not Applicable)

Bend N (Not Applicable) 41-100 lbs N (Not Applicable)

N (Not Applicable): Activity is not applicable to this occupation.

O (Occasionally): Occupation requires this activity up to 33% of the time (0-2.5+hrs/day)

F (Frequently): Occupation requires this activity from 33%-66% of the time (2.5-5.5+hrs/day)

C (Constantly): Occupation requires this activity more than 66% of the time (5.5+hrs/day)

OTHER PHYSICAL REQUIREMENTS

Vision (Near, Distance)

Sense of Sound (Communication with guests & co-workers)