Group Reservations & Dining Concierge

Rio Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Rio Las Vegas is seeking a Group Reservations & Group Dining Coordinator to manage all aspects of group reservations, dining arrangements, and related billing for events and group stays. You will collaborate with Sales, Events, F&B, Front Office, Revenue Management, and Finance to ensure accurate execution and exceptional guest experiences.

Responsibilities include maintaining group blocks, processing rooming lists, coordinating menus and dietary requests, running reports, and communicating with

Qualifications

• High School diploma or equivalent required.
• Minimum one year of hotel reservations, hospitality operations, group sales support, event coordination, administrative support, or related experience preferred.
• Strong knowledge of hotel reservation systems and property management systems.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Word, Excel, Outlook, and other business-related software applications.
• One to three years of experience in a hotel, casino resort, convention center, or large hospitality environment (preferred).
• Experience with Opera Cloud, Envision, HyRes, or similar hospitality platforms.
• Knowledge of group housing processes, room block management, and group dining coordination.
• Familiarity with Food & Beverage management systems, reservation platforms, and reporting tools.

Responsibilities

• Coordinate group reservation requests from contract turnover through final departure.
• Input and maintain group room blocks, rates, concessions, and dining commitments within applicable reservation systems.
• Process rooming lists, guest name changes, arrival and departure updates, and special requests.
• Assist in coordinating group dining reservations, restaurant buyouts, pre-set menus, and dietary accommodation requests.
• Maintain regular communication with group contacts, meeting planners, and tour operators regarding reservation and dining details.
• Monitor group pickup and room block utilization and communicate trends to management.
• Review cutoff dates and assist with inventory management to help prevent unauthorized bookings at group rates.
• Run, prepare, and distribute group-related reports, including rooming lists, pickup reports, arrival reports, and dining schedules.
• Ensure billing instructions, deposits, prepayments, and master account information are entered accurately and timely.
• Assist with processing credit card authorizations and coordinating billing requirements with Finance and Accounting departments.
• Review daily arrivals to verify reservation accuracy and ensure guest requests are communicated appropriately.
• Coordinate and communicate VIP arrivals, special accommodations, and operational requirements with internal departments.
• Serve as a liaison between Reservations, Sales, Food & Beverage, Front Office, Housekeeping, Catering, Revenue Management, and Finance departments.
• Maintain accurate records of client communications, reservation updates, and approved contractual changes.
• Assist with tracking group wash, no-show activity, and historical booking trends.
• Support preparation of group recap reports, commission tracking, rebates, and complimentary room documentation.
• Participate in pre-arrival meetings, banquet event order (BEO) meetings, pre-convention meetings, and operational reviews as assigned.
• Respond promptly and professionally to guests, clients, and internal inquiries.
• Assist in resolving reservation and dining-related issues through effective problem-solving and collaboration.
• Maintain compliance with all Company policies, guest privacy standards, and departmental procedures.
• Provide exceptional customer service while supporting the success of group programs and events.
• Utilize Microsoft Office applications and applicable reservation systems to perform job functions effectively.
• Demonstrate strong organizational, time management, and multitasking skills while managing multiple groups and priorities simultaneously.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team collaboration

Education

High School diploma

Tools

Opera Cloud

Envision

HyRes

Job description

Rio Las Vegas is seeking a Group Reservations & Group Dining Coordinator to manage all aspects of group reservations, dining arrangements, and related billing for events and group stays. You will collaborate with Sales, Events, F&B, Front Office, Revenue Management, and Finance to ensure accurate execution and exceptional guest experiences.

Responsibilities include maintaining group blocks, processing rooming lists, coordinating menus and dietary requests, running reports, and communicating with