Group Relationship Consultant

Christian Healthcare Ministries; Barberton (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fully paid health benefits

Retirement and Life Insurance

12 paid holidays PLUS birthday

Lunch provided DAILY

Professional Development

Paid Training

Job summary

Christian Healthcare Ministries seeks a Group Relationship Consultant to own strategic relationships with CHM groups, delivering proactive, consultative leadership from onboarding through renewal.

Role requires strong business acumen, extensive travel, and engagement with group administrators, HR leaders, and senior decision-makers to advance retention and growth while upholding CHM’s mission.

Qualifications

• Bachelor's degree preferred in a related field.
• 5+ years in account/relationship management or similar.
• Experience managing employer groups, HR professionals, or nonprofit leaders.
• Willingness to travel extensively, including overnight and out-of-state travel.
• Excellent executive communication with senior stakeholders.
• Experience with CRM systems (Salesforce/HubSpot) to manage relationships.
• Knowledge of CHM's healthcare sharing model preferred.

Responsibilities

• Own and manage a portfolio of assigned group relationships from enrollment through renewal.
• Cultivate executive-level partnerships with group administrators, HR teams, senior leaders, and key decision-makers.
• Provide consultative guidance, education, and strategic communication about CHM programs and resources.
• Lead regular in-person and virtual business reviews to assess satisfaction and advance retention strategies.
• Develop and execute retention strategies and analyze group health indicators.
• Coordinate with enrollment, finance, member support, medical review, and leadership teams to improve service delivery.

Skills

Relationship management

Executive communication

Strategic account planning

Travel readiness

Customer success

Education

Bachelor's degree preferred

Healthcare administration related field

CRM proficiency

Tools

Salesforce

HubSpot

Job description

The Group Relationship Consultant serves as the strategic relationship owner for assigned Christian Healthcare Ministries (CHM) groups, delivering white-glove customer service, strengthening executive partnerships, and supporting retention, sustainability, and referral growth. From onboarding through renewal, this role provides proactive, consultative account leadership; addresses relationship risks; reinforces CHM's healthcare sharing model; and ensures assigned groups receive responsive support and disciplined follow-through. This role requires strong business acumen, extensive travel, and meaningful engagement with group administrators, HR leaders, executives, and other senior decision-makers to advance group success and CHM's mission.

WHAT WE OFFER

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

PRIMARY RESPONSIBILITIES

Group Relationship Management

• Own and manage a portfolio of assigned group relationships following enrollment and throughout the full relationship lifecycle.
• Cultivate trusted, executive-level partnerships with group administrators, HR teams, senior leaders, and key decision-makers.
• Provide consultative guidance, education, and strategic communication to ensure groups understand CHM programs, guidelines, processes, and available resources.
• Lead regular in-person and virtual business reviews to assess satisfaction, address concerns, evaluate group health, and advance retention strategies.

Retention & Group Success

• Develop and execute retention strategies for assigned groups through proactive engagement, relationship planning, and disciplined follow-through.
• Analyze engagement, participation trends, and relationship indicators to identify risks, escal…
• Resolve complex member and administrative concerns by coordinating cross-functional support and ensuring timely, professional resolution.
• Lead renewal strategy discussions that preserve trust, reinforce CHM's value proposition, and support long-term group success.

Profitability & Strategic Growth

• Oversee assigned group performance with a focus on retention, profitability, risk mitigation, and sustainable growth.
• Advise administrators on CHM-approved cost containment initiatives and promote appropriate participation in eligible programs.
• Partner with leadership to evaluate portfolio trends, recommend strategic improvements, and support organizational growth objectives.
• Identify opportunities for expanded services, increased participation, referrals, and process enhancements based on business needs, group feedback, and relationship insights.

Coordination & Internal Collaboration

• Influence and coordinate with enrollment, finance, member support, medical review, and leadership teams to advance service delivery, issue resolution, and relationship outcomes.
• Serve as an internal advocate and strategic liaison for assigned groups while balancing organizational priorities, operational effectiveness, and stewardship of resources.
• Maintain accurate CRM documentation of executive interactions, relationship strategies, follow-up actions, referrals, risks, and performance indicators.
• Ensure effective transitions from enrollment and onboarding into ongoing strategic relationship management.

Experience & Engagement Management

• Set the standard for a consistent, professional, and mission-centered group experience that reflects CHM's values.
• Position the value and impact of CHM's healthcare sharing ministry through consultative education, executive engagement, and relationship leadership.
• Leverage key milestones, renewals, and group successes to reinforce partnership, engagement, and long-term commitment.

Travel & On-Site Group Engagement

• Travel regularly to assigned group locations and strategic events to strengthen executive relationships, address business priorities, and advance retention and sustainability objectives.
• Prepare for, document, and drive follow-through on, on-site meetings, strategic action items, relationship risks, cost containment opportunities, and referral activity.

CORE COMPETENCIES

• Executive-level relationship management, influence, and consultative communication skills
• Strategic mindset focused on retention, portfolio health, profitability, risk mitigation, and sustainable growth
• Advanced judgment, problem-solving ability, and professionalism in resolving complex or sensitive matters
• Strong business acumen, organizational discipline, and ability to manage multiple high-value relationships and priorities
• Professional presence and credibility when engaging senior leaders and executive stakeholders
• Collaborative, adaptable leader who influences across functions in a fast-paced, mission-driven environment

REQUIRED QUALIFICATIONS

• Bachelor's degree preferred, particularly in Business, Communications, Marketing, Organizational Leadership, Healthcare Administration, or a related field.
• Five or more years of progressive experience in account management, relationship management, customer success, business development, retention, group administration, or a related client-facing leadership role preferred.
• Demonstrated experience managing complex or high-value relationships with employer groups, HR professionals, executive leaders, churches, or nonprofit organizations strongly preferred.
• Ability and willingness to travel extensively, including frequent overnight and out-of-state travel; valid driver's license and reliable transportation required.
• Excellent executive communication skills, including the ability to prepare, present, and facilitate strategic discussions with senior stakeholders.
• Experience using CRM systems such as Salesforce, HubSpot, or similar platforms to manage relationship strategies, pipeline activity, risks, and follow-up.
• Ability to navigate complex and sensitive conversations with professionalism, empathy, discretion, and sound judgment.
• Working knowledge of CHM's model and guidelines; healthcare, insurance, employee benefits, or health sharing experience preferred.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.