Medical Review Support Representative (Hybrid - Local Candidates)

Christian Healthcare Ministries; Barberton (OH); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Faith-driven career

Fully paid health benefits

Retirement & life insurance

Complimentary daily lunch

Professional growth & development

Paid training

Job summary

Christian Healthcare Ministries (CHM) is seeking a Medical Review Support Representative to assist the Medical Review team with member inquiries and internal requests. You will help ensure accurate documentation, timely follow-up, and clear communication while upholding CHM’s mission and standards.

The role focuses on supporting medical review workflows, maintaining compliance, and delivering professional assistance to members and internal teams.

Qualifications

• 1+ years in administrative support, member services, customer service, or healthcare-related role preferred.
• Experience handling documentation, records, or case-related information strongly preferred.
• HIPAA or healthcare compliance training preferred; training can be provided post-hire if needed.

Responsibilities

• Support Medical Review operations by assisting with member and internal inquiries related to medical review and eligibility processes.
• Review incoming correspondence and documentation to ensure completeness and accuracy before routing to appropriate Medical Review teams.
• Coordinate communication between members, Medical Review staff, and supervisors to support timely resolution of requests.
• Accurately document all interactions, correspondence, and actions taken within CHM systems in accordance with established guidelines.
• Maintain consistent messaging aligned with Medical Review policies, procedures, and eligibility guidelines.
• Assist with administrative and process-related tasks that support Medical Review efficiency and workflow continuity.
• Uphold confidentiality, HIPAA compliance, and CHM standards in all interactions and documentation.

Skills

Communication

Attention to detail

Time management

Process coordination

Documentation

Collaboration

Education

High school diploma

Associate or Bachelor’s degree preferred

Job description

The Medical Review Support Representative supports the Medical Review team by serving as a key communication and coordination resource for member inquiries and internal requests related to medical review and eligibility processes. This role exists to ensure accurate documentation handling, timely follow-up, and clear communication—supporting efficient medical review operations while upholding Christian Healthcare Ministries’ mission, standards, and commitment to member care.

At the highest level, this role focuses on supporting medical review workflows, maintaining accuracy and compliance, and ensuring members and internal teams receive timely, clear, and professional assistance.

WHAT WE OFFER

At Christian Healthcare Ministries (CHM), we believe your career should be more than just a job it should be an opportunity to make a meaningful difference while growing personally, professionally, and spiritually.

When you join our team, you'll enjoy:

• Competitive Compensation – Pay based on your experience and qualifications.
• Faith-Driven, Purpose-Filled Career – Be part of a Christ-centered ministry where your work makes a meaningful impact.
• Fully Paid Health Benefits for You & Your Family – Enjoy valuable health benefits provided at no cost to you, with coverage extended to eligible dependents.
• Retirement & Life Insurance – Benefits designed to support your financial well-being and future.
• Complimentary Daily Lunch – Enjoy a delicious lunch provided daily for employees working onsite, including those on a hybrid schedule during their in-office days.
• Professional Growth & Development – Opportunities to strengthen your skills, expand your knowledge, and grow in your career.
• Paid Training – Receive the training and support needed to succeed in your role.
• More than a career. A calling. A community. A purpose.

PRIMARY RESPONSIBILITIES

• Support Medical Review operations by assisting with member and internal inquiries related to medical review and eligibility processes.
• Review incoming correspondence and documentation to ensure completeness and accuracy before routing to appropriate Medical Review teams.
• Coordinate communication between members, Medical Review staff, and supervisors to support timely resolution of requests.
• Accurately document all interactions, correspondence, and actions taken within CHM systems in accordance with established guidelines.
• Maintain consistent messaging aligned with Medical Review policies, procedures, and eligibility guidelines.
• Assist with administrative and process-related tasks that support Medical Review efficiency and workflow continuity.
• Uphold confidentiality, HIPAA compliance, and CHM standards in all interactions and documentation.

CORE COMPETENCIES & SKILLS

• Clear written and verbal communication – Ability to convey information accurately and professionally.
• Attention to detail – Ensures documentation accuracy and compliance with medical review requirements.
• Time management and organization – Effectively prioritizes tasks in a deadline-driven environment.
• Process coordination – Supports workflows by routing information and following established procedures.Documentation and system navigation – Accurately records information within internal systems.
• Collaboration – Works effectively with internal teams to support shared goals.

REQUIRED QUALIFICATIONS & CONSIDERATIONS

Education

• High school diploma or equivalent required.
• Associate or Bachelor’s degree a plus, but not required if equivalent experience is demonstrated.

Experience

• 1+ years of experience in an administrative support, member services, customer service, or healthcare-related role preferred.
• Experience handling documentation, records, or case-related information strongly preferred.Prior experience in a healthcare, insurance, or medical review environment is a plus but not required.

Certifications

• No certifications required at time of hire.
• HIPAA or healthcare compliance training preferred; training can be provided post-hire if needed..

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a nonprofit, faith-based health cost sharing ministry dedicated to helping Christians support one another with their medical expenses.

For over 45 years, CHM has brought believers together through a shared commitment to faith, compassion, and service. Our mission is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

At CHM, our employees are more than just a team. They are part of a ministry united by a common purpose: serving others, making a meaningful impact, and reflecting Christ's love in the work we do every day.