Group Marketing and Experience Manager

dreamscaperio; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Rio Las Vegas seeks a Group Experience and Marketing Manager to elevate the groups customer experience across the sales funnel and post-event follow-up. You will develop and manage all aspects of meetings and conventions' digital presence and refine the guest experience.

In a startup-style environment, collaborate with marketing, sales, and hotel teams to plan strategic marketing goals, coordinate site inspections, proposals, contracts, and on-site support for VIP groups.

Qualifications

• Minimum 3 years of progressive hospitality experience, with a strong preference in marketing.
• Ability to travel and work nights and weekends as business demands.
• Strong organizational skills, solution-driven, both creative and analytical thinker, with project management experience.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Adobe, etc.
• Excellent written and oral communication skills which include being able to comfortably influence new ideas/strategies at all levels of the organization.
• Proactive, strong attention to detail, and resourceful.
• Able to set priorities, work schedules, lead projects, and meet department deadlines. High School Diploma or GED (required).
• At least 21 years of age.

Responsibilities

• Elevate the groups customer experience across the sales funnel and post-event follow-up.
• Develop, manage, and maintain meetings and conventions digital presence on property and across all platforms.
• Build strong relationships with meetings and conventions trade media and partners.
• Develop and execute strategic marketing plans with internal teams and partners.
• Coordinate site inspections, proposals, and contracts for VIP groups.
• Log and track customer and partner activities in the sales system and CRM.
• Support departments in coordinating events and on-site activities.

Skills

Hospitality experience

Marketing

Travel readiness

Organizational skills

Project management

Microsoft Office

Communication skills

Attention to detail

Leadership

Education

High School Diploma or GED

Marketing degree (preferred)

Tools

Cvent

Microsoft Office

Adobe

Job description

WHAT YOU'LL DO

The Group Experience and Marketing Manager is responsible for elevating the groups customer experience throughout the sales funnel and post-event follow-up. The position will develop manage all aspects of meetings and conventions' digital presence and refine the guest experience.

ROLE EXPECTATIONS

• Maintain exceptional customer service at every interaction.
• Build and maintain strong meetings and conventions trade media and partner relationships.
• In a start-up environment, understand the creative needs of the company, department, Hyatt, and other partners and stakeholders, and develop and execute a strategic marketing plan to achieve company and department goals.
• Develop, manage, and maintain meetings and conventions digital presence on property and across all platforms, including print, collateral, gifting, and tradeshow presence.
• Refine the groups customer experience, from presentations, to site inspections, to customer development events, to post-event follow-up, ensuring brand consistency and quality.
• Log and retrace customer and partner activities within the sales system, establishing an appropriate communications cadence with customers and partners, and project management tracking system.
• Understand and track analytics, RFP channels and trends, and recommend strategic programs and partnerships; communicate trends with team.
• As needed, support team in sending proposals, planning and conducting site inspections, and generating contracts and addendums for small, VIP groups.
• Attend pre-con meetings, maintain strong presence and while customers are on-site.
• As needed, other departments that work closely with the Sales department.
• Develop strong inter- and intra-departmental relations and serve as liaison with hotel Marketing and Branding team.
• Work evenings, weekends, and holidays as necessary to complete work or support onsite customers or events.
• Participate in team training and growth opportunities and support development of team members.
• Perform other reasonable duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

This position works directly with the Sales team but does not have direct supervisory responsibilities.

REQUIREMENTS

• Minimum 3 years of progressive hospitality experience, with a strong preference in marketing.
• Ability to travel and work nights and weekends as business demands.
• Strong organizational skills, solution-driven, both creative and analytical thinker, with project management experience.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Adobe, etc.
• Excellent written and oral communication skills which include being able to comfortably influence new ideas/strategies at all levels of the organization.
• Proactive, strong attention to detail, and resourceful.
• Able to set priorities, work schedules, lead projects, and meet department deadlines. High School Diploma or GED (required).
• At least 21 years of age.

PREFERRED

• Cvent and Hyatt experience a plus.
• Marketing degree a plus.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 10 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to