Group Marketing and Experience Manager

Dreamscape Flamingo Road Management LLC; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Rio Las Vegas is seeking a Group Experience and Marketing Manager to elevate the groups customer experience across the sales funnel and post-event follow-up, managing all aspects of meetings and conventions' digital presence and coordinating guest experiences.

In a startup-like environment, you will partner with Hyatt and other stakeholders to develop and execute a strategic marketing plan, refine onsite presence, proposals, site inspections, and post-event follow-up.

Qualifications

• Minimum 3 years of progressive hospitality experience, with a strong preference in marketing.
• Ability to travel and work nights and weekends as business demands.
• Strong organizational, solution-driven, both creative and analytical thinker, with project management experience.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Adobe, etc.
• Excellent written and oral communication skills, able to influence ideas/strategies at all levels.

Responsibilities

• Maintain exceptional customer service at every interaction.
• Build and maintain strong meetings and conventions trade media and partner relationships.
• Develop, manage, and execute a strategic marketing plan with partners such as Hyatt.
• Develop, manage, and maintain meetings and conventions digital presence across platforms.
• Refine the group’s customer experience from presentations to post-event follow-up, ensuring brand consistency.
• Log and retrace customer and partner activities in the sales system and track communications cadence.
• Understand and track analytics, RFP channels and trends, and recommend strategic programs and partnerships.
• Support team in sending proposals, planning site inspections, and generating contracts for groups.
• Attend pre-con meetings and maintain strong presence when customers are onsite.
• Develop strong inter- and intra-departmental relations and liaise with Marketing and Branding teams.
• Work evenings, weekends, and holidays as necessary to complete work or support onsite customers or events.
• Participate in training and growth opportunities and support development of team members.
• Perform other duties as assigned.

Skills

Hospitality marketing

Project management

Microsoft Office

Adobe Creative Suite

Written and verbal communication

Travel readiness

Education

High School Diploma or GED

Marketing degree (preferred)

Tools

Microsoft Office Suite

Adobe Creative Suite

Job description

What you’ll do

The Group Experience and Marketing Manager is responsible for elevating the groups customer experience throughout the sales funnel and post-event follow-up. The position will develop manage all aspects of meetings and conventions' digital presence and refine the guest experience.

Responsibilities

• Maintain exceptional customer service at every interaction.
• Build and maintain strong meetings and conventions trade media and partner relationships.
• In a start-up environment, understand the creative needs of the company, department, Hyatt, and other partners and stakeholders, and develop and execute a strategic marketing plan to achieve company and department goals.
• Develop, manage, and maintain meetings and conventions digital presence on property and across all platforms, including print, collateral, gifting, and tradeshow presence.
• Refine the groups customer experience, from presentations, to site inspections, to customer development events, to post-event follow-up, ensuring brand consistency and quality.
• Log and retrace customer and partner activities within the sales system, establishing an appropriate communications cadence with customers and partners, and project management tracking system.
• Understand and track analytics, RFP channels and trends, and recommend strategic programs and partnerships; communicate trends with team.
• As needed, support team in sending proposals, planning and conducting site inspections, and generating contracts and addendums for small, VIP groups.
• Attend pre-con meetings, maintain strong presence and while customers are on-site.
• As needed, other departments that work closely with the Sales department.
• Develop strong inter- and intra-departmental relations and serve as liaison with hotel Marketing and Branding team.
• Work evenings, weekends, and holidays as necessary to complete work or support onsite customers or events.
• Participate in team training and growth opportunities and support development of team members.
• Perform other reasonable duties and responsibilities as assigned.

Supervisory Responsibilities

This position works directly with the Sales team but does not have direct supervisory responsibilities.

Requirements

• Minimum 3 years of progressive hospitality experience, with a strong preference in marketing.
• Ability to travel and work nights and weekends as business demands.
• Strong organizational skills, solution-driven, both creative and analytical thinker, with project management experience.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Adobe, etc.
• Excellent written and oral communication skills which include being able to comfortably influence new ideas/strategies at all levels of the organization.
• Proactive, strong attention to detail, and resourceful.
• Able to set priorities, work schedules, lead projects, and meet department deadlines.
• High School Diploma or GED (required).
• At least 21 years of age.
• PREFERRED Cvent and Hyatt experience a plus.
• Marketing degree a plus.

Certifications, Licenses, Registrations

Must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Requirements

Must be able to work under time constraints and within established deadlines. Must regularly lift and/move up to 10 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

Working Conditions

Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Equal Opportunity Employment

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to

About Rio Las Vegas

We go beyond the expected to offer unique and unforgettable experiences to every guest. As a member of our talented team, you'll be part of an unmatched story of service and passion, where every endeavor is a pursuit to redefine hospitality in the heart of Las Vegas. Join us as we transform this iconic property and its bright future.