Group Experiences Director

The New Orleans Tribune; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Louisiana Children’s Museum seeks a Group Experience Manager to lead the planning, coordination, and execution of birthday parties, field trips, camps, and other group programs. This role focuses on delivering exceptional guest experiences while maximizing revenue opportunities and operational efficiency.

Responsibilities include overseeing reservations, staffing, and staff development, collaborating with Visitor Services, Education, Marketing, and Facilities to ensure high-quality

Qualifications

• Bachelor’s degree in Hospitality, Business Administration, Education, Recreation, Early Childhood Education, Event Management, or a related field preferred.
• Minimum of three (3) years of progressively responsible experience in guest services, event management, camps, education, hospitality, or related operations.
• Three (3) years of supervisory or management experience.

Responsibilities

• Recruit, hire, onboard, train, coach, and evaluate Group Experience Coordinators, Birthday Hosts, Camp Counselors, and seasonal staff.
• Create schedules and staffing plans to support birthdays, field trips, camps, and special group events.
• Conduct regular coaching, performance evaluations, and corrective action when necessary.
• Ensure staff receive ongoing training in customer service, safety, child engagement, and museum standards.
• Promote and uphold the culture, mission, and brand of Louisiana Children’s Museum.
• Project a positive and professional image to guests, employees, volunteers, community partners, and vendors.
• Oversee the planning and execution of all group experiences.
• Establish operational standards and continuously improve processes for birthdays, camps, and field trips.

Skills

Leadership

Customer service

Communication

Scheduling

Project management

Education

Bachelor’s degree in Hospitality, Business Administration, Education, Recreation, Early Childhood Education, Event Management, or related field

Tools

CRM systems

Microsoft Office 365

Job description

The Louisiana Children’s Museum seeks a Group Experience Manager to lead the planning, coordination, and execution of birthday parties, field trips, camps, and other group programs. This role focuses on delivering exceptional guest experiences while maximizing revenue opportunities and operational efficiency.

Responsibilities include overseeing reservations, staffing, and staff development, collaborating with Visitor Services, Education, Marketing, and Facilities to ensure high-quality