Group Events Coordinator

North Central Group; Madison (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Catch of the Day – bonuses

Everyone Sells – incentive

Paid Volunteer hours

Job summary

North Central Group is seeking a Hotel Group Coordinator for the Moxy Madison Downtown to manage group contracts, guest communications, and event logistics. The role emphasizes exceptional customer service, contract compliance, and close collaboration with front desk and F&B teams.

Starting wage is $18.00–$20.00 per hour with potential for higher rates for experienced candidates. Flexible Monday–Friday availability with some weekends and holidays, on-site at the Madison property.

Qualifications

• Two-year degree or equivalent related work experience.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational abilities.

Responsibilities

• Make daily contact with potential group clients through in-person visits, calls or written correspondence.
• Assist with internet prospecting and hotel brand website opportunities.
• Ensure all group functions adhere to contracts and room blocks are managed as agreed.
• Coordinate with front desk and management on check-in procedures and room assignments for groups.
• Serve as onsite contact for daily and weekly meeting room needs and coordinate with F&B for room refreshes and service.

Education

Two-year degree or equivalent related work experience

Job description

Hotel Group Coordinator, Moxy Madison Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $18.00-$20.00/hour, experienced candidates may qualify for a higher wage Flexible availability required Monday to Friday, and occasional weekends and Holidays

Open to Morning and occasional Evening shifts

HOTEL SALES/GROUP EXPERIENCE IS PREFERRED

Why You’ll Love Working Here

The Hotel Group Coordinator position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

How do I make an impact on my team?

Our Hotel Group Coordinator creates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts. They provide exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.

Responsibilities

• Make daily contact to potential customers via in-person visits, telephone calls and written correspondence
• Assist with internet prospecting and brand website opportunities
• Ensure that all functions/groups are adhered to according to contracts
• Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met
• Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met
• Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns

Success Criteria

• Two-year degree or equivalent related work experience
• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Excellent customer service skills to include problem-solving and complaint resolution
• Intermediate word processing, database and spreadsheet skills

What Will You Get At NCG Hospitality?

The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.