Group & Corporate Reservations Specialist

Pyramid Global Hospitality; United States; On-site; USD 13,000 - 17,000; Full time

Benefits offered by this job

Generous bonuses

Travel perks

Growth opportunities

Job summary

Pyramid Global Hospitality is seeking a Reservations Agent for its Cayman Islands operations. The role requires 3–4 years of hotel reservations experience, with advanced knowledge of OPERA PMS and strong Excel skills.

A hospitality degree is advantageous but not mandatory; excellent English communication and interpersonal skills are essential. You will handle group reservations, coordinate with clients and front desk, process deposits, and manage inquiries across corporate and travel channels.

Qualifications

• 3–4 years hotel room reservations experience
• OPERA PMS proficiency
• Excel proficiency
• Hospitality degree not strictly required; not essential

Responsibilities

• Create and update group contracts and rooming lists in Opera and other systems
• Coordinate with clients, sales teams, and front desk for seamless operations
• Manage all aspects of group reservations from inquiry to final confirmation
• Process reservations by e-mail, telephone, or central reservation systems
• Handle reservations from corporate clients, sales offices, other departments, and travel agents
• Check arrivals lists and communicate reservation details to the front desk
• Process advance deposits, cancellations, and modifications
• Assist in preregistration activities when appropriate
• Respond to inquiries and make reservations as needed
• Other duties as needed

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Education

Associate degree or Diploma in Hospitality

Tools

OPERA PMS

Excel

Job description

Pyramid Global Hospitality is seeking a Reservations Agent for its Cayman Islands operations. The role requires 3–4 years of hotel reservations experience, with advanced knowledge of OPERA PMS and strong Excel skills.

A hospitality degree is advantageous but not mandatory; excellent English communication and interpersonal skills are essential. You will handle group reservations, coordinate with clients and front desk, process deposits, and manage inquiries across corporate and travel channels.