Group & Catering Sales Manager

Concord Hospitality Enterprises; Lyndhurst (OH); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Medical/Dental/Vision insurance

Life insurance & disability options

401k with Company Match

Tuition assistance

Discounted room rates

Training & development and career adv.

Career growth opportunities

Résumé du poste

Concord Hospitality Enterprises is seeking a Sales Manager in Lyndhurst, OH to turn relationships into tangible results. You will develop and foster Group and Catering business for the hotel, serving as the liaison between customers, the Sales team, and Event Management.

The role emphasizes proactive account growth, client satisfaction, and cross-functional collaboration. Responsibilities include full lifecycle management of events, revenue forecasting, and achieving sales goals while attending

Qualifications

• Degree in Hospitality, Business, or related field preferred.
• 2+ years of hotel or hospitality sales experience.
• Proven ability to meet or exceed sales goals.
• Experience with group and/or catering business.
• Strong communication and relationship-building skills.
• Organized with the ability to manage multiple priorities.
• Familiar with sales systems (Delphi, PMS, or similar).
• Customer-focused with a service-oriented mindset.
• Self-motivated, proactive, and results-driven.
• Able to work independently and as part of a team.

Responsabilités

• Deliver exceptional service to both internal teams and external clients, ensuring all communication is timely, clear, and professional.
• Drive revenue growth by maintaining existing accounts while actively seeking and developing new business opportunities.
• Manage the full event lifecycle, including pre-event planning, execution, and post-event follow-up, ensuring all details (contracts, room blocks, BEOs, billing, etc.) are accurate and well-coordinated.
• Collaborate cross-functionally with sales, event management, and operations teams to ensure seamless execution and client satisfaction.
• Forecast and maximize revenue by analyzing group room blocks, food & beverage needs, and overall business opportunities.
• Achieve individual sales goals, including activity metrics such as calls, tours, and appointments.
• Utilize sales systems and strategies (e.g., Delphi, PMS, marketing plans) to manage accounts and support overall business objectives.
• Maintain strong organization and time management, ensuring accuracy and attention to detail across all responsibilities.
• Participate in meetings, training, and ongoing development while contributing to a collaborative, team-focused environment.
• Flexible to attend events, including some evenings/weekends

Connaissances

Hotel sales

Relationship building

Communication skills

Sales targets

Account management

Formation

Hospitality/Business degree preferred

Outils

Delphi

PMS

Description du poste

Concord Hospitality Enterprises is seeking a Sales Manager in Lyndhurst, OH to turn relationships into tangible results. You will develop and foster Group and Catering business for the hotel, serving as the liaison between customers, the Sales team, and Event Management.

The role emphasizes proactive account growth, client satisfaction, and cross-functional collaboration. Responsibilities include full lifecycle management of events, revenue forecasting, and achieving sales goals while attending