Group Benefits Experience Lead — Operations & Onboarding

Zinn Insurance; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading insurance provider located in San Antonio, Texas is seeking an operational backbone for their group benefits team. The ideal candidate manages multiple employer groups, ensuring timely enrollment and accurate data management. Responsibilities include collaborating with brokers and carriers to facilitate implementations and renewals, all while maintaining a client-first approach. Attention to detail and strong communication skills are essential for success in this role.

Qualifications

• Ability to manage multiple groups and balance deadlines.
• Strong communication skills with brokers and internal teammates.
• Detail-oriented with a client-first mindset.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Enter and update data in Employee Navigator and carrier portals.
• Submit clean, complete applications to carriers and track confirmations.
• Review client paperwork for accuracy and follow up for corrections.
• Partner with brokers, carriers, and internal teammates to keep cases moving.
• Support group implementations, plan changes, and renewal timelines.
• Ensure clients feel informed, supported, and cared for.

Job description

A leading insurance provider located in San Antonio, Texas is seeking an operational backbone for their group benefits team. The ideal candidate manages multiple employer groups, ensuring timely enrollment and accurate data management. Responsibilities include collaborating with brokers and carriers to facilitate implementations and renewals, all while maintaining a client-first approach. Attention to detail and strong communication skills are essential for success in this role.