Grounds Field Ops Lead: Crew & Client Success

Tropical Treehouse Corp.; Virginia (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Cross Creek Grounds is seeking a Field Service Manager to organize and supervise landscaping crews, ensure client and employee satisfaction, and manage daily operations. Daily site visits, training of crew members, and inventory checks are essential responsibilities.

The role requires strong communication skills across email, text, and calls, plus the ability to schedule and quote additional jobs as needed.

Qualifications

• Knowledge of landscape and grounds maintenance.
• Strong communication across multiple platforms.
• Good time management and reliability.
• Ability to operate landscape equipment.
• Willingness to work outside and indoors as needed.
• Ability to work in all weather conditions.
• Positive attitude and professionalism for Cross Creek.
• High daily attendance and punctuality.
• Strong management and leadership ability.
• Strong interpersonal skills for client interactions.

Responsibilities

• Communicate with Clients.
• Work with crews daily.
• Create and manage calendar notes.
• Fulfill clients' needs and requests.
• Organize grounds crews and scheduling.
• Ensure customer and employee satisfaction.
• Think creatively to get the job done.
• Understand grounds maintenance and quality standards.

Skills

Landscape and grounds knowledge

Excellent communication

Time management

Landscape equipment operation

Outdoor/indoor flexibility

Weather resilience

Positive representation

Reliability/attendance

Punctuality

Management skills

People skills

Client-facing communication

Job description

Cross Creek Grounds is seeking a Field Service Manager to organize and supervise landscaping crews, ensure client and employee satisfaction, and manage daily operations. Daily site visits, training of crew members, and inventory checks are essential responsibilities.

The role requires strong communication skills across email, text, and calls, plus the ability to schedule and quote additional jobs as needed.