Ground Operations Lead: Flexible Hours + Flight Benefits

Allegiant; Clearwater (FL); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

401K with an employer match

Flight Benefits

Paid vacation, holidays, and sick time

Job summary

Allegiant is seeking a Ground Operations/Customer Service Supervisor to oversee Cross-Utilized agents and provide operational support at the airport. You will coordinate duties, ensure safety, and interface with departments to maintain service quality.

The role requires at least 1 year of airline customer service experience, valid work authorization in the US, and the ability to work nights, weekends, and holidays. Training and leadership duties included.

Qualifications

• Must be authorized to work in the US.
• Must pass a Criminal Background Check.
• Education: High School Diploma/GED
• Minimum one year Customer Service experience, airline industry experience
• Combination of Education and Experience will be considered.

Responsibilities

• Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
• Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
• Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
• Report safety hazards and incidents to supervisor.
• Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
• Schedule based upon operational need and seniority.
• Assign employees to work specific job functions as needed.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Ensure FAA, Allegiant Air and airport regulations are followed.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal in the planes and push back the aircraft.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Lead by example and motivate team members.
• Ability to read and write English.
• Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.

Skills

Customer service

Operations coordination

Team supervision

Safety awareness

Education

High School Diploma/GED

Tools

Basic computer skills

Office equipment knowledge

Job description

Allegiant is seeking a Ground Operations/Customer Service Supervisor to oversee Cross-Utilized agents and provide operational support at the airport. You will coordinate duties, ensure safety, and interface with departments to maintain service quality.

The role requires at least 1 year of airline customer service experience, valid work authorization in the US, and the ability to work nights, weekends, and holidays. Training and leadership duties included.