Grooming Salon Leader: Lead, Coach & Elevate Pets & Team

Petco; Kinnelon (NJ); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Petco Discounts

Job summary

Petco is seeking a Grooming Salon Leader to head grooming operations and mentor a skilled team of groomers. You will deliver expert grooming services while ensuring an exceptional customer experience and maintaining safety standards across the salon.

You will recruit, train, and coach staff, optimize scheduling, monitor performance metrics, and collaborate with store management to reach sales goals. This full-time role requires leadership and a passion for pets.

Qualifications

• Minimum 2 years as a professional groomer or completion of a grooming training program.
• Strong leadership and team-development abilities.
• Excellent verbal and written communication with pet parents and staff.
• Ability to work full-time 35+ hours, including weekends and holidays.

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans.
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment.
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability.
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and proactive resolution to questions or concerns.

Skills

Leadership

Grooming expertise

Customer service

Communication

Education

2+ years grooming experience

High-school diploma or GED preferred

Job description

Petco is seeking a Grooming Salon Leader to head grooming operations and mentor a skilled team of groomers. You will deliver expert grooming services while ensuring an exceptional customer experience and maintaining safety standards across the salon.

You will recruit, train, and coach staff, optimize scheduling, monitor performance metrics, and collaborate with store management to reach sales goals. This full-time role requires leadership and a passion for pets.